Insane pdf "Save As" error. Only started occurring TODAY after updating Photoshop CC.

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  • Updated 4 years ago
When Saving document as a PDF and disabling any compression or downsizing, Photoshop saves my PDF but reduces the image dimensions and does not attach a resolution. For example: I'm saving a PSD as a PDF. The dimensions are 2.1" x 3.6" @ 300ppi. When I save as a PDF with Downsizing set for 300ppi and No Compression, the PDF is saved without a resolution in the metadata and at "152 x 260". How do I fix this? I have tried using every combination of presets. I have tried altering the image resolution. Everything. What am I missing?
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David Levine

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Posted 4 years ago

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Chris Cox

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Photoshop hasn't been updated since December. The only thing updated recently is Camera Raw.

Have you tried resetting Photoshop's preferences?
Have you tried selecting a different PDF export preset?
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David Levine

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Thank you for your response, Chris. Yes I have reset Photoshop Preferences (Ctrl + Alt + Click, Reset), and tried using ALL of the PDF export presets. The same thing happens every time:
1) When the file is large (approx 1500px x 5000px, 300ppi), the file get's converted to a PDF resized by approximately 75%.
2) When the file is smaller than that (the EXACT size necessary for the printed doc 2" x 3.5", 300ppi), the file get's resized down to something like 160x252 px. I absolutely cannot figure out what I'm doing wrong.

I'm ensuring that the compression & downsampling is either off or minimal. I'm ensuring that any checkbox for compression (like web viewing, etc.) is checked off. But no matter what I do, the file is downsized tremendously. The % of size reduction depends on the size of the file being converted.

I truly appreciate any insight you can give me.




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Chris Cox

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It's possible that Bridge is just reading the thumbnail image, but I'm really not sure how it could resize the image that oddly when saving.
We'll have to get someone more familiar with the PDF export code to take a look.
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David Levine

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Now that's interesting. I viewed the File Properties after opening in Reader XI Pro, and it shows that file as being 2" x 3.5". Very strange!

The file itself just feels extremely small (visibly on the screen) nonetheless.

What actions can I take to further test?
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David Levine

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This shows that in Acrobat Reader XI Pro, the file description indicates that the file itself is the correct size. I don't know which program to trust!
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Chris Cox

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Acrobat is correct when it comes to PDF files.
But, it would be 2x3.5 at a low resolution still - that you'll have to check by zooming in in Acrobat.
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David Levine

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Hmmm. I'll have to do some further testing because I feel like I'm not resolved in my head. I'm sure the file is perfectly fine though, and now I realize perhaps there wasn't a problem at all.... Which is a great feeling (sarcasm).

Thanks again Chris.