Initiate PS CC (2014) - Error

  • 1
  • Problem
  • Updated 4 years ago
I cannot start PS CC (2014). The following message appears: Konnte PS nicht initialisieren, weil ein Programmfehler aufgetreten ist.

Couldn#t initiate PS because a programmerror occurred.

What shall I do now?

Rolf

wassill@me.com
Photo of Rolf Wassill

Rolf Wassill

  • 7 Posts
  • 0 Reply Likes
  • irritated

Posted 4 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
What OS version are you using?
Have you installed all the Photoshop CC 2014 updates (should be on 15.2.2)?
Photo of Rolf Wassill

Rolf Wassill

  • 7 Posts
  • 0 Reply Likes
Hi Chris,
OS X Yosemite 10.10.2
I cannot tell you about the Photoshop CC 2014, but whenever there was an update I installed it, the last was 6 days ago.
I also have LR 5.7.1 within the same installation and it runs perfectly.

When I start Photoshop I get the initial panel for a second, some text comes in in the middle and rushed in the middle of the screen while loading and then I get the error message.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
Ok, so that is an OS error happening early in the initialization process (because we don't record it in the PSErrorLog.txt file).

It could be due to a permissions problem on your disk, or a corrupt file in the Photoshop installation. First, double check that you have write permissions to your preferences directory, and the Application Support directory (and use Disk Utility to repair permissions on the whole boot disk).

The next thing to try is resetting Photoshop's preferences.
After that, try uninstalling Photoshop and reinstalling.
Photo of Rolf Wassill

Rolf Wassill

  • 7 Posts
  • 0 Reply Likes
The Installation is on a MAC Mini (Late 2012), 2,6 Ghz, Intel Core i7, 16 GB DDr3, the Mac HD ist a Solis State SATA 250 GB.
Using Disk Utility leads to repairs in relation with rights to printers and 4 ACL repairs, private/var/root/Library/.. (no Photoshop)
I deleted Photoshop before and reinstalled it, same result.
How do I reset Photoshop's preferences?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
Command-Option-Shift when launching Photoshop will bring up a dialog asking if you want to delete Photoshop's preferences.
Photo of Rolf Wassill

Rolf Wassill

  • 7 Posts
  • 0 Reply Likes
It's 23:45 over here. I postpone the test till tomorrow morning, otherwise I'll try the whole night.
Thank's for help.
Photo of Rolf Wassill

Rolf Wassill

  • 7 Posts
  • 0 Reply Likes
I deleted PS CC (2014) and took the option to delete the preferences. Then I reload PS CC (2014) and installed it new.
This this to the same initial result.