Initial Print Settings are correct, subsequent ones are incorrect

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  • Problem
  • Updated 1 year ago
I have a print issue with the later versions of Photoshop. I am running the latest version (19.1.3) on a Windows 10 64bit PC. This issue affects versions 19.1 and above and also affects other other people I know who use Photoshop.

When I initially print a file to any printer it is positioned correctly, like this:

When I print, it prints correctly.

However, if I keep the file open and go to print it again (even if I haven't made any changes at all) the next time I go to Print it, it looks like this:

It looks like it's gone to 'Letter' or similar instead of the default of A4. When I print it also prints as displayed above (i.e. incorrectly). To fix this, I need to do either of the the following:

- Click Print Settings (at the top) then just click on OK when the window appears (without changing any settings).

- Click the Layout 'Landscape' button (highlighted in yellow) then the Layout 'Portrait' button.

Once I do either of these, the Print Preview then displays and prints correctly. This issue happens on every subsequent attempts to print this file; only the first time does it display and print correctly.

I have had to revert to v19.0.1 in order to fix this, as this version has a simpler Print Settings window and always displays prints (and subsequent prints) correctly.

Can anyone help me with this bug?
Photo of Rachel Wood

Rachel Wood

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Posted 2 years ago

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Photo of Kristina Holthouse

Kristina Holthouse

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This happens to me as well - the preview does the exact same thing but it actually prints correctly. Sometimes, it randomly switches between portrait and landscape on the subsequent prints (when this happens, it does NOT print correctly...) Also, I don't know if it's related, but the print dialogue has also been *extremely* slow since this update and since this problem started happening - for example, switching from portrait to landscape takes 7-8 seconds even if there image is very simple (and I do not have a slow machine!).