Elements: Support scalable user interface UI for high resolution monitors

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  • Idea
  • Updated 2 years ago
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  • (Edited)
Hi,

The fonts in Photoshop menus, toolbars and dialog boxes are too small for me, making the sotware almost unusable. I tried to find a way to enlarge them, but there seems to be no solution. Searches on Google confirmed this.

The time when people with CRTs were lowering the resolution to increase font size is over, really. Now we have LCDs with native resolution of almost 1080p, if not more, so there is truly a need to adjust font size. Windows 7 has a facility allowing to scale fonts of application, this works for many programs, but Photoshop and also Premiere seem to just override this and make a custom UI with tiny fonts.

Fortunately for me, I discovered this while trying the demo version. I will probably have to choose some other product for image and video editing.
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Eric Buist

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  • disappointed and sad

Posted 7 years ago

  • 54
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Jerry Lester

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Same here. Really disgusted that a company this big cannot fix this problem.
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Jerry Lester

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One font too small the other too big, should be 150.
You cannot blame Microsoft for this as all apps are correct except yours, I am going to ask Amazon for a refund.
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Chris Cox

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Not all apps are correct (including some from Microsoft). And we are continuing to work with Microsoft to address the OS issues necessary to allow more flexible UI scaling on Windows.
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Julie Hanan

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Same response over and over from Adobe but they sure don't forewarn you on the box before you buy it, do they? I've just wasted buying elements 14 that is unuseable on my Dell Laptop Inspiron. Shameful!!
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Kathryn Horn

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It works on my Dell XPS13... the font is small but still legible. The thing I am not liking is that i cannot highlight multiple photos and have them open at once. I have to open each photo separately.
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Bill

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This reply was created from a merged topic originally titled Application too small to read.

When I open Adobe Photoshop Elements 12 on my Lenovo Yoga 2 Pro running Win 8.1, the application is so small I can barely read any of the fonts. It fills the screen, but I can find no way to enlarge the fonts. Thanks, Bill
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Jerry Lester

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Fix it or return the money paid for it.
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Bill

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An update. I downloaded a trial version of Adobe Photoshop Elements 13. Even without the ver 13.1 update, I now have a normal sized Organizer interface. I am running Win 8.1, using 3200x1800 with Extra large 200% selected for size of all items. I do not have the same list of choices under Preferences as shown above (i.e. no Display and Cursors choice).
Guess I will upgrade, but hate to have to pay.
Bill
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Michel BRETECHER, Champion

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Before the 13.1 update, the 200% choice was automatic. The update gives you the choice, which may be useful depending on your screen resolution AND size.
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John Janda

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Update. I just upgraded to a Toshiba P55t laptop with Windows 8.1 and tried to install my Photoshop Elements 11 and had the same problem with small text and menu's. However I also have Lightroom 5.7 , and Portrait Professional Studio 12 installed on the same laptop and all the menu's and text are normal sized. I bought this laptop primarilly for photo editing and now I find I can't do that with Elements. Not a happy camper.
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Chris Cox

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As noted above - UI Scaling is a feature added in Elements 13.
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Simon Field

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Not in Organiser - only in Editor
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Michel BRETECHER, Champion

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The Organizer behaves differently. You can use the Windows display options to set the font size (125%, 150%... or custom) in Windows, which works for your other softwares too. That's more flexibility than the 200% option. Generally you'll find that it will be ok to have a custom font size for all your applications which support this Windows feature.
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Susan Frechette

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Last year I purchased a Yoga Pro2 laptop and also purchased photoshop elements 12, but I'm only just installing photoshop elements 12 now and have the issue with the menu and tool bar font being too small. From all the 'chatter' I see on this issue, I have conclude that I've apparently gotten totally ripped off. This product is completely unusable. I definitely will not purchase the photoshop 13 upgrade just so I can read the menu and tool bar. This is a problem that should have been fixed with a patch long ago.
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Lawrence Starr

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I totally agree. I purchased photoshop elements many years ago and have upgraded every other version, enjoying new functions and features. I recently bought a Surface Pro 3 and discovered that elements 13 is basically unusable because of the size of the interface. Then Adobe came out with a patch that now gives me 200% in addition to the original 100%. Really? One setting is too small and the other is too big. It wouldn't have to be fully scalable, but incremental choices are a MUST. But they know this! Unless this is resolved soon and during the life of this version, I'll never buy Elements again.
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Chris Cox

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Again, Adobe is still continuing with Microsoft to address the Windows OS issues needed to allow more flexible UI scaling on Windows.
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Norman Grunbaum

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While I am prepared to concede that it is a complex issue, one wonders why it is taking so long when users are upgrading their laptops to higher resolution ones on a daily basis!
Also why the recent update provided a 200% option and why it couldn't have provided a more reasonable 150%. Is there any difference in the work needed?
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Chris Cox

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Again, Adobe is still continuing with Microsoft to address the Windows OS issues needed to allow more flexible UI scaling on Windows.
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Julie Hanan

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It's been a YEAR already!!
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John Janda

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The part I don't understand is if it is a Microsoft issue then why does Lightroom, another Adobe product have no issues regarding a high resolution monitor. Both applications on the same laptop same high resolution monitor, one application works fine the other needs a magnifying to read the text.
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Chris Cox

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Because it doesn't have the same UI complexity as Photoshop, or the same needs as Photoshop.
You already have 200% UI scaling in Photoshop CC 2014 and Elements 13.
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Gordeo D

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200% scaling barely works...without it, it doesn't work, now IT BARELY WORKS. FIX IT. Or are you just waiting for the problem to go away......
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D'Anne. Harp

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Hi folks,
Like you, I have raged on this topic and sacrificed hours of time with Adobe support, only to have my settings so ravaged that nothing worked on my computer, leaving me with lots of angry tears. UI size problems on my computer are limited to Adobe products, so I tend to believe this is...shall we say...a bit of a market pressure point on people who use PCs? Kind of like they way it was when web developers pressured IE out of the market?

Yet I use PCs. I prefer PCs, even after trying Macs. Switching is not an option. Asking me to buy a new and different brand of computer to use the software is rude and myopic. It's like someone saying to you over dinner, "Oh, marriage problems? Switch to my religion."

My observation is that Adobe has made slow, begrudging concessions to the other 40% of their user base, the PC market, but they are not going to do much more. This problem has been around since 2010. Their slow response is ridiculous, sad, and inexcusable. How is it that other software running on PCs seems to be fine, when Adobe breaks?

As we know, the suggested solution of enlarging font doesn't help, and it breaks their UI in the PC environment.

Each Adobe product handles high resolution PCs differently; this is a likely result of drastic team separation in terms of culture, process, and quality control. Illustrator seems ok with no further modifications. Lightroom and Photoshop are too small, even with font enlargement. Too my knowledge, Lightroom doesn't have the 200% secret Experimental enlargement option. As for Acrobat, it's so large and unwieldy, I am seriously considering ditching it for an off-brand that works on a PC. I was too afraid and angry to open Director, InDesign, and Flash and see what it would do.

But I digress. There are two solutions for this:

1) This one has been mentioned above --Specific to Photoshop, not Lightroom (I'm running Creative 2014):

a. Go to Edit > Preferences > Experimental Features (you may have to scroll to see these options)
b. Select Scale UI 200% for high density displays (Windows Only). It helps, and it's different than enlarging the fonts. Not great, but it helps.

2) Use the Windows Magnifier. Yes, that old-school utility that dates to Windows 3.1. It's a lot easier than literally picking up the real magnifying glass when you want to see and change a simple setting.

I strongly suggest checking out this Windows article on use: http://windows.microsoft.com/en-us/wi...

As some quick tips, use the keyboard to make this easier and more fluid in your workflow:
- Use the Window key AND the + key together to open
- Use the Window key AND the Esc key together to close.
- Enlarge or reduce zoom by using the + or - keys, once it is open.
- You may click on items underneath the magnifier.

You may edit the settings for the magnifier once the program is open. I reduced the window size and the increments of enlargement/reduction.

Good luck.
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Jeff Brunton

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Let me get this straight....this issue was identified 4 YEARS ago and a solution was just released 8 months ago? Glad I only upgraded from PSE 2.0 to 11!
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Chris Cox

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No.
Microsoft didn't make all the necessary fixes for 200% UI scaling on Windows until about a year ago. Then Photoshop CC 2014 went first, and a few months later Elements 13 picked up the changes.
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Michael Puetter

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Thank you for directing me to this topic from Photoshop CC 2015. Does the statement "Elements 13 picked up the changes" mean the problem has been sorted out for my Microsoft Surface Pro 3 with Elements 11 under Windows 10? 6 months ago Lawrence Starr reports an apparently identical problem in Elements 13. It would be nice to see a clear, unambiguous and complete statement of where we stand with this issue. Unlike some people using Photoshop professionally my livelihood does not depend on this and I have my PC with Windows 7 as an alternative to manage and edit my snaps. So I'm just very, very disappointed that this issue seems to continue to simmer. What we need is some sort of high level issue status board - saying fixed yes or no.
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Chris Cox

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No, Elements 11 is older software. This feature was added in Elements 13. This was answered quite clearly at the very top of the topic.
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Michael Puetter

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Sorry, my point is that Lawrence Starr 6 months ago said that the problem has not been fixed for his Elements 13 on a Surface Pro, and that this is "after Elements 13 picked up the changes". I know Elements 11 is older software and that is why I made the reference to Lawrence Starr's post. Is that clear?
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Chris Cox

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200% UI scaling was added to Elements 13.1. We are still working with Microsoft to address the Windows issues needed to allow more flexible UI scaling in complex applications.
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Lawrence Starr

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The problem is still not fixed. Promotion for Elements 14 is out and I don't see any mention of a scalable interface for us there either. It seems very clear that its' time to move on to a different product/company. The guy from Adobe that answers us on here has lots of excuses but no solutions. We all know people like that.
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Chris Cox

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The 200% UI scaling feature is still there in Elements 14. It isn't mentioned much because it isn't a new feature, because it was introduced in Elements 13.1.
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Lawrence Starr

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Chris! Is it possible you actually don't understand, or are you being obtuse? (And I don't mean to be offensive). As has been expressed before, the current topic is precisely this: The 100% setting is too small. The 200% setting is too big. We are asking for a SCALABLE interface, or at least, more than two settings. Otherwise your product is a non-starter for the increasing number of users with high resolution devices like my Surface Pro 3.
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Chris Cox

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Again, we enabled 200% UI scaling by working with Microsoft to solve issues in Windows. We are continuing to work with Microsoft to address additional issues in Windows to allow more flexible UI scaling.

But the primary request was fulfilled with the 200% UI scaling option in Elements 13.1.
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Norman Grunbaum

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I have to agree with Lawrence. When the 200% thing was introduced 9 months or more ago many people said it was too big. Seeing that your partnership with Microsoft has not been able to resolve the issue in all that time. Why can't there be a 150% setting. I realise that I know nothing about the innards of Photoshop but to the man in the street it is difficult to understand why it would be difficult to do this?!
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Chris Cox

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Again, we are continuing to work with Microsoft to solve the Windows issues needed to implement more flexible UI scaling in complex applications.
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Bob

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IMHO a defective product and we should all be entitled to a free upgrade to the next version that will hopefully not exhibit this resolution defect.

Bob
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Michael Puetter

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I currently have PSE 14 Free Trial on my Microsoft Surface Pro 3 in order to find out where we are (see my post below). It would be nice if Adobe were to let us know what their plans are regarding a "free" fix. I really don't want to have to pay for an upgrade again.
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Lawrence Starr

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Hi Bob. A compensatory upgrade would make perfect sense if the new version resolved the problem. There is no indication that is the case. I suggest we all google "best photo editing software" and make a change. ACDSee Pro looks good. I used Corel's products years ago and they continue to publish. And there are undoubtedly other choices. Elements is simply not an option for those of us with high resolution screens. "Time to move on" unless Adobe does something to fix this issue AND win us back.
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Michael Puetter

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I'm using Elements 11 to organise my 2,500 or so snaps and to edit some of them. I had Corel Photo Album which was perfectly adequate for my amateur needs. When Microsoft discontinued support for Windows XP I had to look for an alternative because Corel had no upgrade path. My migration to Elements 11 on a Windows 7 laptop was slow and tedious; I manually had to enter into Elements some 90 pages of information (captions, tags, notes etc.) from Photo Album. Moving on to other software for me is therefore, for the reason of font scaling, an option of last choice. Instead I hope that Adobe and Microsoft get their act together and resolve the issue before Microsoft withdraw Windows 7 support. The people I feel sorry for are the ones who are power users of Elements, professionals.
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Michael Puetter

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The Photoshop Elements reference guide dated 13 September 2015 on page 23 states in the section on what is new for PSE 13:
“Photoshop Elements 13 now has native support for high-resolution Mac display devices (Retina displays). Work on your pictures in the best possible clean and crisp resolution, with sharp and clear icons, thumbnails, and text in the user interface.”
I have downloaded a free trial version of PSE 14 to check it out and draw a line in the sand for exactly where we are in October 2015 with the issue of fonts being too small in the user interface of PSE on my Windows 10 Microsoft Surface Pro 3 (SP3). Also on SP3 I have my licenced copy of PSE11.
In order to accommodate other software, such as Microsoft Office 2010 and File Explorer, in the Windows 10 display settings on the SP3 I must have the size of text etc. set at 200%.
With the PSE 14.0 trial version downloaded 8 October 2015 I found the following.
PSE 14 organiser
On initial examination user interface text displays satisfactorily (“large”). Unlike the editor, there is no option to adjust the interface font size.
PSE 14 editor
User interface font size can be adjusted in Edit/Preferences/Display & Cursors ...
Amongst other settings, there is one for High Density Displays where the UI Scale Factor can be set to one of
(a) Automatic
(b) Small – 100%
(c) Large – 200%.
There is a note warning that some items may be cut off when using 200%.
When changing from, say, automatic to large, the change is not immediately reflected on the screen. For the change to take effect it is necessary to close and re-open the editor. On my Windows 10 Microsoft Surface Pro 3 settings “automatic” and “100%” appear identical.
When using the 200% setting I found the cut-off of some items irritating, e.g. the tool “colour” is partially off-screen at the bottom of the toolbox in expert mode. That bothers me because I may be looking for something that is there but off-screen and therefore not easily found. I emphasise that images are not off-screen because of this cut-off; where images are off-screen the panel can be scrolled.
I have therefore decided to use the automatic setting and put on my reading glasses for “the small print” which occurs in these areas on the screen:
• Menu bar (file, edit, image ...) within which drop-down options are easily read
• Mode selector (quick, guided, expert)
• Toolbox (select, enhance etc.)
• Tool options bar (or photo bin, depending on what you are doing)
• Taskbar (photo bin, tool options ... )
• Panel bar (layers ...).
The active image area in the centre of the screen is actually a little larger than on my Windows 7 PC with PSE 11 and a 15.6 inch screen. This is the part of the user interface that really matters. In my view Adobe have sized this absolutely right albeit at the expense of having to deploy “the small print” until they find a proper solution.
In conclusion, I can live with the current user interface font sizing until then.
P.S. Sorry. By mistake I also posted this to the similar topic concerning Photoshop CC.
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Rich Bail

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This reply was created from a merged topic originally titled Icons and text too small.

I upgraded to a 4K monitor and all elements 11 icons and dialog boxes are very small. How can I enlarge them? I tried the option for HUGE, but it made no difference.
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Howard Greene

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I have just bought a new Lenovo laptop with PSE 14 as part of the package. When I select Preferences --> Displays & Cursors, there is no section titled High Density Displays. So, I cannot try 200%. Does anybody know why my version of the software has deleted this control.

This is really annoying, especially after reading this long list of comments. I don't have much invested in PSE use, so I'm thinking to try a different product. Any suggestions?
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Howard Greene

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Opps! Correction: I was sold PSE 13 by Lenovo.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Make sure you have all the updates installed. Choose Help>Updates... to install.
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Kathryn Horn

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This reply was created from a merged topic originally titled menu bar font size.

I am appalled that Adobe seems not to have addressed the fact that the menu bar font size is minuscule in PS Elements one high resolution screens. I cannot even find out if this problem has been address in the most recent version of Elements. I didn't get a high resolution screen to set it at mid-range in order to be able to see the Elements menu bar. PLEASE....
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Lawrence Starr

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Hi Kathryn,

Welcome to the nightmare of Adobe Elements and high resolution monitors - in my case a Surface Pro 3.  Adobe clearly doesn't care.  We have been asking for a scalable interface for a couple of years now, and if not scalable, at least more options than 100% or 200%, one of which is too small and the other too big.  During the life of version 13 we complained but to no avail.  Then Adobe released version 14.  Surely they would address it then!  Nope.  Same unusable interface.  So I moved on to another product.  Ultimately, it's our last resort with a nonresponsive company.  Adobe used to be a great company, all across their product line.  Not anymore.  Too bad.  Just move on to another product. 

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Chris Cox

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Again, we enabled 200% UI scaling by working with Microsoft to solve issues in Windows. We are continuing to work with Microsoft to address additional issues in Windows to allow more flexible UI scaling. 

But the primary request was fulfilled with the 200% UI scaling option in Elements 13.1.
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Gordeo D

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No, it wasn't. It was a patch, a temporary fix, years ago. I have used Adobe for a long time, I still like it for my home pc. But I would not buy it again, nor recommend it to anyone using a high res screen. You've had more then enough time to fix it the way it should work, not barely able to use it. Good day sir.

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Lawrence Starr

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"Chris Cox, Sr. Computer Scientist" keeps saying the same thing.  Over and over and over.  What a joke.  Epic fail! 
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Chris Cox

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Again, 200% UI scaling on Windows was already added as a feature in Elements 13.1. We are continuing to work with Microsoft to address additional issues in Windows to allow more flexible UI scaling. 
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Gordeo D

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Give us an estimate when the problem will be fixed.... a month, a year, never........
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Angela Carey

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This reply was created from a merged topic originally titled Elements 10 UI is too small in Windows 10 laptop with high res display.

I purchased Photoshop Elements 10 just before purchasing my new Laptop with Windows 10.  I was able to install PSE10, but it's the size of a postage stamp, which means it's too small on screen to use.  Is there a fix for this?
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Linsey Varites

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I have been dealing with this same problem for 2 years now. I spent alot of money on Elements 12 and a lot of money on my Lenovo. I cannot use photoshop with the excruciatingly tiny scale. I cannot afford to upgrade to elements 13 and Ive searched for a fix for years. Whats the problem Adobe? Do you need to hire better developers or what? Help your current customers, thats how brand loyalty works. Ill be copy/pasting this message everywhere I find relative. I demand to be seen/heard and until I get a solution that allows me to use my photoshop program, I will keep on posting. Disgraceful!
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Linsey Varites

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Photoshop Elements 12 menu text font size is too small. How to increase size of these UI fonts? I have been dealing with this same problem for 2 years now. I spent alot of money on Elements 12 and a lot of money on my Lenovo Yoga Pro 2 (running Wimdows 10). I cannot use photoshop with the excruciatingly tiny scale. I cannot afford to upgrade to elements 13 and Ive searched for a fix for years. Whats the problem Adobe? Do you need to hire better developers or what? Help your current customers, thats how brand loyalty works. Ill be copy/pasting this message everywhere I find relative. I demand to be seen/heard and until I get a solution that allows me to use my photoshop program, I will keep on posting. Disgraceful!
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K Boo

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How about this:  It still isn't fixed on Photoshop Elements 15!
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Lawrence Starr

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No surprise to me.  This had been going on for years as illustrated in this thread that goes back over five years.  Move on to a different product.  Adobe doesn't deserve our loyalty or money.  
Drumbeat . . . Chris Cox will now say, " We are continuing to work with Microsoft to address additional issues in Windows to allow more flexible UI scaling. "
What a joke!