Photoshop Elements: Incorrect file links after moving import directory.

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  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
Problem with PSE10, import files from reader : The preferences have been set to import files from Camera or Reader to C:\Data\Photos which is exactly where they go and they are found there with a browser in a subfolder with an appropriate name. The organizer however somehow thinks that these files should be found at F:\Data\Photos which does not even exist and it immediately starts trying to "reconnect" to these files.
The default is to send files to c:\users\frank\My Photos or some such place. Knowing that this behavior is typical of PSE from my use of PSE8, I used the preference window to point it (and scaned files, and downloaded files) elsewhere.
I am upgrading from PSE8 to PSE10 and I have been using PSE8 with the directories pointed as I wish and it all works fine. After the upgrade, I now find that PSE10 can't find the files that it just imported.......
This product has been getting WORSE since about the time it became "Elements". If this bug is not fixed, I will be shopping for a new organizer!!!
Frank Evans
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Frank Evans

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  • frustrated and disapointed; adobe can't afford incompetence!!

Posted 7 years ago

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Akshaya Saxena, Employee

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Hi Frank,

I tried this at my end and it worked fine for me. I am working on a Windows 7 machine. Here is what I did:-

1. Set the preference ("Save Files In:") at Edit >> Preferences >> Camera or Card Reader... to 'C:\Data\Photos'. Default was pointing to my pictures, so I changed it as per your behavior.
2. Connected a card reader and download the files through Adobe Photo Downloader. In the downloader dialog, it was showing me correct download location.
3. I created subfolders as per the shot date of the images on my card.
4. Images were downloaded successfully (in respective folders) inside 'C:\Data\Photos'.
5. And were imported into Organizer. They were shown at correct location and were accessible - no reconnect happened for me.

Could you please let me know your workflow to see if I can replicate the case?

+ Akshaya
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Akshaya Saxena, Employee

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Hi Frank,

Still facing the issue?

This can also be an issue with 'wrong drive letters in the catalog'.

Let me know how are you other cataloged files working. Are they shown as missing?

Thanks,
Akshaya
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Frank Evans

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ALL of the images in the "converted" catalog show that they are on the F:/ drive. These images have never been on my F:/ drive which is only a very recent extension of my system. The install of the new version 10 has a catalog converter bug that needs to be fixed!!
I have sort of solved the problem by simply moving the image files to the F:/ drive where the catalog thinks that they are. Now the organizer can find them. The next step (when I have enough time) is to have the organizer move the images back to the C:/ drive where I want them to be.
We can stop this discussion as long as the bug report for this issue has been submitted.