Inconsistent Photoshop serial number

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  • Updated 4 years ago
HI there I am not sure what is happening but my photoshop is asking me to put my serial number in when it has already been registered. I logged on online to find my serial number but it said that I have no "registered products". I I signed up for the $9.99 per month Photoshop lightroom program. It is still charging me and says that I still have 8 months until renewal.

It is still working fine on my desktop but not my laptop. Could you please tell me what is happening and how I can please get my serial number.

Many thanks
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Rossi mona

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Posted 4 years ago

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PECourtejoie, Champion

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Hello, did you take a look at the following page: http://helpx.adobe.com/creative-cloud...
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PECourtejoie, Champion

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If nothing in that document works: http://helpx.adobe.com/creative-cloud...
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Rossi mona

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Hi, none of that helps sorry. It says my trial has expired and to enter my serial number. I am not on a trial, I have a Photoshop Photography Program subscription. I have followed steps to try and find my serial number but to no avail. Can you please fix