Inability to open TIFF file shared from a link to Dropbox.

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  • Updated 4 years ago
I sent a TIFF file via dropbox to a customer and they can't open it; receiving the following error messages - 1) "could not complete your request because an unexpected end-of-file was encountered., & 2) " could not complete your request because it is not the right kind of docunent". I have sent previous files with no problem. So, what is the issue and what is the solution? Please advise.
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John Rodman

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Posted 4 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sounds like the file isn't completely uploaded/downloaded.