In Elements 10 thumbnail photos become gray squares with an hourglass! Why? and how is this corrected?

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  • Updated 5 years ago
In Elements 10 I am finding that my thumbnails have become gray squares with an hourglass instead of actual photos. No one, repeat, no one at Adobe has been able to correct this issue. I am being sent from one department to the next with no success. In addition, I am waiting long amounts of time with no one answering the phone. Also, I cannot even get an answer on an upgrade to Elements 12 to solve this problem. What is going on?
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Larry Klug

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  • frustrated

Posted 5 years ago

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Meg Coutinho

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Upgrading to Elements 12 will not solve the issue I'm my experience. Having a like problem. Program crashing repeatedly. New software, new MAC.