Photoshop: CS6 PS 64-b and Bridge cannot be started by a normal user (Permissions issue)

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  • Updated 6 years ago
  • Solved
  • (Edited)
On the CS6 trial version I can not start Photoshop 64-bit extended (did not install 32-bit) or Bridge (both 64 and 32 bit) as a regular user. I must use "run as Administrator". InDesign dies with a runtime error. Other CS6 master collection programs start fine, including AI 64-bit.
Photoshop gives "Could not open a scratch file because the file is locked..." etc. I saw similar problem reported in the CS6 beta forums. There was no answer.
I have already bought the CS6 master collection, now waiting for the box and serial number to arrive. So I'd like this to be fixed.

Thanks for the support!

Mikko
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Mikko Jokinen

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  • waiting

Posted 6 years ago

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Chris Cox

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That means that you have a permissions problem with your TEMP folder, and possibly other parts of your disk.

ID shouldn't be crashing - you need to report that in the ID forums.
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NORMAN BLACK

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Disagree. This problem is NOT solved. My post outlines discrepancies.
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Mikko Jokinen

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Agree with Norman. It is not nearly solved. Chris Cox should take action. If he is not able to fix the problem then he should try to fix the "Solved" status of this topic.
I am frustrated.
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Mikko Jokinen

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Ok, I got ID up with admin rights.

Thanks for the idea, it does seem to be about permissions. I saw a report someone trying to fix the permissions with no avail, so I'm a bit lazy to start that effort.

Which folders/files' permissions need more rights? I'd like to change only what's needed.

This extra step should not be needed and the installer should've done that, imho..

My Production premium CS5's Photoshop and Bridge 64-b did not have these issues, so I wonder.

I will wait for the box and reinstall everything, perhaps fiddle a bit with the rights in the meanwhile.
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Mikko Jokinen

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Ok, Photoshop works now as expected. I fiddled with ownership and permissions. That did not seem to help. Started with admin rights, changed the scratch disk from c to d. Dunno if ownership and permission changes helped..
The same (cache to another drive) for Bridge didn't help.
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Chris Cox

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Yes, it means that something is wrong with the permissions on C, but not on D.

That could be the system TEMP folder, or the root level of the disk (in case the TEMP folder doesn't exist).
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Mikko Jokinen

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I have set system temp and tmp to r-drive (4GB ram drive, 1,7GB free) some months ago and yet my previous Photoshop and Bridge (CS5) were not affected.
A Temp folder exists in c, d, r and u disks.

I think I've had this same issue one or two years ago, maybe at the time of installing CS5. Not sure though and can't remember how I solved it back then.

Anyways the box is on its way, so I'll just wipe everything out, install fresh and troubleshoot then more thoroughly if needed.
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Mikko Jokinen

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Ok, issues continue. I removed CS6 including customizations and reinstalled. Rebooted. Started each CS6 proge one by one with "run as Administrator" (someone recommended, to initialize something). Rebooted. Everything is the same way as before with Bridge, ID and PS.

Not a biggie, so I'll just check with the forums and google from time to time. There have already been identical reports, so at some point there will probably be a solution.
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Mikko Jokinen

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A crippled solution for the Bridge issues: (re)move the following plugins from the 64-b Bridge plugins folder:
Dicom.8bi
MMXCore.8BX
MultiProcessor Support.8BX
Standard MultiPlugin.8BF

I guess the same kinda thing needs to be done for 32-b... :D
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Mikko Jokinen

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This is not solved. I would not like to see "SOLVED" there in the first comment.
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Mikko Jokinen

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Ok, the workaround for Bridge (and possibly ID; at least it no longer crashes for me) is here:
http://feedback.photoshop.com/photosh...

Hoping to see a fix soon, to relieve my ssd from the unnecessary burden.
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jesus david arroyo machado

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si uno borra los plujin borra caracteristicas de el photoshop como el formato bmp
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NORMAN BLACK

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Bridge 5.0.1.21 X64
Windows 7, C: is an SSD, D: is a HD.
TEMP/TMP environment variables point to D:\TEMP
The Windows GetTempPath API returns D:\TEMP (as it should)
D:\TEMP is writable by everyone.
There is only one account on this machine.
PS itself has no issue creating temp files in this location (D:\TEMP). The same is true for the dozen or so other applications installed on this machine.

Bridge creates a temp file in the root of the C: drive. I look at C: and nothing is there, then run Bridge as admin, and a temp file shows up ("photoshp tempxxxx"), then close Bridge and that temp file disappears. Bridge IS creating this file.

Since C:\ is protected (Windows defaults), if Bridge is NOT run with admin rights then Bridge fails with the following error dialog message.

Bridge has encountered an error and need to close. Failed to initialize Adobe PSL.
Failed to write to temporary folder (D:\TEMP). Please change the environment variable "TMP" to an existed folder on C: drive.

It seems Bridge thinks it is creating a temp file in the "TEMP" folder but is in reality creating in C:\. At least one part of Bridge.

This has been reported many times in the past. Here in one such topic at this particular site.
http://feedback.photoshop.com/photosh...

-Norman

This reply was created from a merged topic originally titled
Bridge CS6 (5.0.1.21): Will not run without admin rights.
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NORMAN BLACK

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This problem IS NOT SOLVED. Go ahead and sweep it under the rug. So typical.

Can someone explain why Bridge is creating a temp file in C:\, when all operating system APIs and info point to another location.

Can someone explain why Bridge says my temp folder is not writable, when it actually is by ALL OTHER applications on this same machine INCLUDING Photoshop CS6 itself?
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Edward Myers

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Norman appears to be experiencing the same problem I am. My C drive is an SSD so i moved my Temp and TMP files to the D drive which is a Sata Hard Drive. I have CS4 on the same machine and Bridge has no issues. With CS6 I have the same failure message as Norman.Has anyone seen a fix? I just ran the latest update a few minutes ago but nothing was corrected.
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NORMAN BLACK

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Same here, CS4 and CS5, Bridge had no problems on this same PC. Bridge CS6 is trash. I reported during the beta, at release, and now at 5.0.1. 5.0.1 has added an error dialog. Previously there was nothing.

I have a Process Monitor log of all Bridge file activity up to an including its crash/shutdown. In no way does Bridge ever bother with the TEMP/TMP directory. It goes straight for C:\ for it's temp file. So the error message is bogus about permission on TEMP/TMP, and since PS itself does create temp files in TEMP/TMP that also indicates the Bridge error dialog is bogus. Adobe just does not give a flying fig. They ignore and sweep it under the rug.

It's a permission problem on our machines...
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Tero Patana

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Is there fix for the CS6 start problem? I'm getting the permission error message. If I start as admin, then it'll work. Problem is that I cannot transfer from LR to CS, as it doesn't seems to understand I already have CS6 running, and wants to start new one without the admin rights.

I've tried playing with the user security level settings, I've also changed the scratch disk from C to F, but didn't help.

Anything else I should try??
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Dave Kuttler

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I have been working with Adobe support for a while on this and here is the latest from them....

I have created a TechNote on this issue: http://helpx.adobe.com/bridge/kb/brid...

I should be updating that TechNote when the fix is released. However, feel free to ping me when Bridge updates, if the TechNote isn't updated.

I wish I had better news, but it looks like at this point it will be fixed.
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Alex Isaev

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Hello. I have downloaded trial Photoshop CS6. After install I have error "file is blocked" when I run Photoshop (I can send to you a screenshot). I can run only "from Administrator", Photoshop works only in this way. How it can be fixed? OS: Windows 7 Pro 64bit Russian (C: is SSD system drive, D: is HDD drive with Users and ProgramData folders). Thanks.

This reply was created from a merged topic originally titled
Windows 7 64 bit rus + Photoshop.