In PS 19.1.1 image window frames won't hold aspect ratio of image

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This conversation has been merged. Please reference the main conversation: Photoshop: There isn't enough room to display this document

I have win 7 and PS 19.1.1.  This problem actually started in the previous version also.  I open an image in PS and then hit Ctrl/H to view Print Size.  The image window pops to the bottom of the screen as the print size but the window frame goes to a panoramic shape hiding a lot of the image.  I have to resize the window manually but as I enlarge the size to work on it and then hit Ctrl/H again, the same thing happens.

Other weird things are happening with the window frames also, but too many to define here.

Anyone have any ideas. 

I have re-set preferences several times and that does not work.

Thank you,

Tom
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Thomas M OConnor

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Posted 5 months ago

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Erik Heyninck

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Ctrl-H is the shortcut to hide certain elements in Photoshop such as marching ants around selections and guidelines.
Print size, which resides under the View dropdown menu normally has no shortcut.

So perhaps you assigned the Ctrl-H combination to it without removing the original assignation?
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Thomas M OConnor

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Hi Erik,
Yes, I did assign Ctrl-H to be a shortcut for Print Size years ago.  But when you do assign a shortcut that is already in use elsewhere, PS removes the old one.  So I am not understanding what you mean when you say "without removing the original assignation". 

Thanks,
Tom
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Erik Heyninck

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Because I always start by removing a shortcut before applying it elsewhere, I didn't know PS did this automatically. Sorry for that.

I tried, without the shortcut, to use print sixze and it works like it should.

I have also Win7, Pro version and the latest PS via Creative Cloud.
So I wonder what this can be.
I'll look further whether I can somehow reproduce this.

What does it do on your machine when you use the menu item instead of the shortcut?
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Thomas M OConnor

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Here are 3 screen shots. 
1. Image as it opens in PS.  (Upper LH corner of screen)
2. Image using the drop down Print Size or Ctrl-H .  (Lower LH corner of screen as a panoramic)
3. Image using the drop down View at 100%.  (Centered at the bottom of screen)

If I hit F for Full Screen, everything is fine and the image sizes and shows as it should.


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Erik Heyninck

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Can't say for shure, but I did have something similar when I used the perspective crop tool.
The height was ok, but the width spread across my canvas. The reason for this was that I had values in my widt and height boxes. By removing them, the result was o9k and has been like that ever since.

I am not shure you have the same , but there is a resemblance.

When I have the crop tool selected and I open an image, it is also off center and I need to press Ctrl-0 to center it.

I wish I could hand you the solution, but I can only suggest.
Hope you find the cause of your problem!
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Johan Elzenga, Champion

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I noticed that -unlike most people- you have your tools panel locked at the right side of the screen, against the other panels. The default location of the tools panel is the top left side of the screen. I wonder if this has anything to do with it, because I also noticed that the height of the window coincides with the bottom of the tools panel. That could be just a coincidence, but then again it could be significant.
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Thomas M OConnor

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Thanks for the suggestion.  I have had the tool bar on the right for as long as I can remember with no problems.  I think you can put it across the top or bottom also.  This problem started with v19 or 19.1.

Thanks for your input!
Tom
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Thomas M OConnor

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Hi Johan,

I take it back.  I played with it and it does indeed have to do with the tool bar being where it is.  This is so weird.   I have had the toolbar here for years and years.

Anyway, as I moved and collapsed the toolbar trying it in different places the images show correctly if the toolbar is in the default location.  But the farther I move it towards the bottom of the screen the narrower the image window gets.  When I move it all the way to the bottom I get a message saying  "Could not complete your request. There isn't enough room to display this document.

I guess this is a bug as it never happened before the update in the Fall of 2017.  I have a workaround but at least now I am not going crazy trying to figure it out.

Thanks for making me sane again.

Tom




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Kukurykus

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Related topics with same problem - error message / wrong size of opened/created documents & moved location of current window to bottom of screen when "Edit" / "Fit to Screen" was chosen:

https://feedback.photoshop.com/photoshop_family/topics/image-window-location-and-size-problem

https://feedback.photoshop.com/photoshop_family/topics/there-isnt-enough-room-to-display-this-docume...

I tested it in Ps version 19.1.1 (though said 19.1), but it seems this bug was produced earlier so in 19.1.
(Edited)

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