In library module, attempting to view a video, Lightroom crashes.

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  • Problem
  • Updated 2 years ago
Lightroom crashes when attempting to view a video in the library module. I double-click a video thumbnail in the grid view, loupe mode activates, and then LR crashes.

Lightroom CC 2015.2.1
Windows 10
Graphics processor utilization is disabled
Old or existing videos crash.Video plays fine in windows media player.
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David Perez

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  • frustrated

Posted 3 years ago

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David Perez

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2015.3 still has this problem. Does anyone have any troubleshooting tips?
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SynVisions

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I have this same problem with 2015.5. Went through a series of troubleshooting steps here to no avail: https://forums.adobe.com/message/8609863
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Todd Shaner, Champion

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I can confirm that one of SynVisions videos with the issue imports and plays with no issues on my Windows 7 64bit system using LR CC2015.4. It appears to be an issue specifically with LR CC2015 running on Windows 10.