Photoshop Elements: problems opening PNG files from IMVU

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  • Problem
  • Updated 6 years ago
  • (Edited)
Can't open PNG photos downloaded from IMVU.com. every time i try to open a picture to photoshop elements, i get a pop-up saying "could not complete your request because the file-format module cannot parse the file". it didnt do that before.
Photo of india lowery

india lowery

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  • frustrated

Posted 6 years ago

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Photo of Chris Cox

Chris Cox

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Something is wrong with the way the file is written, or in transferring the file from the website to your system.

What changed since it last worked?