Lightroom: Exit Code 7 error when updating after Sierra update

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  • Updated 1 year ago
  • Solved
  • (Edited)
I have upgraded to Sierra and then tried to update Lighroom a few days later. It refused to install. I deinstalled it and tried to reinstall. It is still impossible. Creative Cloud indicates Failure to Install. I am totally blocked and cannot use Lightroom any longer. Please give me a workaround to install it again
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Pierre Violo

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  • very sad

Posted 2 years ago

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Smit Keniya, Employee

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Hi Pierre,

Could you tell us more details on the error that you are seeing? If you could share the screenshot, that would be great. 

This will help us help you with the issue.

Thanks,
Smit
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Pierre Violo

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Exit Code: 7
Please see specific errors below for troubleshooting. For example,  ERROR: DF015 ...

-------------------------------------- Summary --------------------------------------
 - 0 fatal error(s), 1 error(s) 

----------- Payload: Adobe Lightroom 6.0.0.0 {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D} -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Helpers/DynamicLinkMediaServer/application/dynamiclinkmediaserver.app/Contents/Adobe QT32 Server.app/Contents/Frameworks"(Seq 3676)
-------------------------------------------------------------------------------------
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Pierre Violo

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Carlos Cardona

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Reinstall El Capitan from your clone backup that you have kept the old OS on for a couple of months. You DO have a clone backup, don't you? As a Mac IT Pro, I NEVER recommend you upgrade the OS until at least version .2. Have you tried logging in as your "admin" account (another account) and trying the install then? Have you run Onyx & Disk Warrior?

Barring that, wipe the drive, install El Capitan from scratch, and then use Migration Assistant to get your apps and account back from your backup (Time Machine or Clone).
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Pierre Violo

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I never had a problem until trying to upgrade Lightroom. I have beta tested Sierra during 2 months as Apple developper. I will never return to El Capitan .....
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Simon Chen, Principal Computer Scientist

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You have might have run into some file permission issues when uninstalling the previous version of Lightroom. Try manually delete "/Applications/Adobe Lightroom". You might have file permission issue to overcome.

After that, try install the latest Lr via the direct download https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html. First download and install Lightroom CC 2015/Lightroom 6. And then download and apply the latest Lightroom CC 2015.7/Lightroom 6.7 patch update.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Pierre Violo

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Thanks for all answers. Problem is now solved. I deinstalled all Adobe apps as well as Adobe CC, deleted all Adobe preferences, as well as Adobe app support in Mac OS. I emptied the bin, restarted, reinstalled CC and my Adobe apps. It works
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Kevin Sanchez

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How do you delete Adobe preferences and where is the Adobe app support located in Mac OS?
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Smit Keniya, Employee

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Pierre,

Thanks for updating us. It is great that is fixed for you now.