Photoshop: Can't open documents (spinning rainbow)

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  • Updated 4 years ago
  • (Edited)
Photoshop CS6 will not allow me to open a document. All I get is the spinning rainbow that goes on for minutes. I can only stop it by forcing quit of PS.
It seems this has been an intermittent problem but now it happens every time and I can not use the program. Help!
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Richard Feaster

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  • frustrated.

Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What version of OS X are you on? Were you ever able to open files on this system? Do you have Adobe Drive installed? http://helpx.adobe.com/drive/kb/openi...
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Richard Feaster

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Hi,
I am running Maverick. I have been using CS6 happily until to day when I got this bug. I am thinking about uninstalling and reinstalling. What do you think?
Dick
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Chris Cox

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First, check if you have Adobe Drive installed.

And what else may have changed on your system since it was working?
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Richard Feaster

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Chris,
You are psychic! How did you know that I had inadvertenly uninstalled Adobe Drive?
My 27" Mac (2-yrs old) was running slow on everything, so I used cleanmymac to get rid of lots of extra "Stuff". Like a stupid jerk, I uninstalled Adobe Drive.
I went on line, downloaded and installed it and now I am a happy camper.

Thank you. THANK YOU!!
Dick
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Chris Cox

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Hmm, normally we see slowdowns because Drive is installed (MacOS 10.9 caused slowdowns for Drive).

"CleanMyMac" is also a bad idea - it can damage your OS and applications in odd ways that usually require reinstalling the OS and applications.
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Richard Feaster

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Hi Chris,
Thanks again. I did not know that "CleanMyMac" is a bad idea. They say using it is the best way to uninstall a program you don't want (but it did tempt me to do some bad stuff).
I have also used it to do system clean up. Is there a better way?
Thanks,
Dick
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Chris Cox

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For many MacOS programs, you uninstall by dragging it to the trash.
For Adobe and more complex applications, you uninstall by using the uninstaller that comes with the application.

MacOS doesn't need a lot of system cleanup - and CleanMyMac (and some similar titles by what seems to be the same company) have done a lot of OS damage in the past several years.
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Richard Feaster

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Thank you, Chris.
I appreciate you sharing your knowledge with me.
Cheers,
Dick