Premiere Elements 15: Importing Media 'Importer reported a generic error'

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  • Problem
  • Updated 6 months ago
  • (Edited)
This problem is for PC with Adobe Premiere Elements 15. I am in the beginning stages of making a new video and I was importing all of my movie files of all different file types. It came back with the extremely descriptive error of 'the importer reported a generic error' and gives me a list of the files that cannot be imported. It is a random bunch of files and I can't find a connection with them to solve why they won't import. I have tried changing the file type, making a copy of the file and trying the duplicate, and updating and restarting my APE. I have also tried opening a new project and importing the specific files that won't work. Keep in mind, I am not a super technical person, but I can follow step by step instructions to solve a problem. I also would prefer not to download any applications.
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Justin Vandermey

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  • frustrated.

Posted 3 years ago

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Eduardo Osorio

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Have you received an answer to this question? I am having the same issue.
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Keda Dye LLC

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me too :(
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Serena Newman

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I am having the same issue and can not get an answer
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Elizabeth Johnson

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I am having the same issue. Did anyone find a fix?
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dwbmb

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I ma having this error when opening Premiere Elements 12 project in Premiere Elements 14. I guess I can just forget about this project since 2 years without any reaction here speaks for itself.
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Nidhi Bhushan, Employee

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Hello Justin,

Can you please list down the extensions of those files which cant get imported? Premiere elements is capable of handling a specified set of file extensions only. If your files fall outside that bracket, then the import error would come.
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dwbmb

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It is .mov. And as being said, those videos worked perfectly in previous version of PE. It also happens only with some of the clips while others from the same camera, same shooting, works without any issue. Is there any chance I could send you the problematic clip and we could try to find the issue? There is not going to be fix for older Premiere Elements 14 anyway, is it?
(Edited)
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Amit ghode

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I am facing the Same Issue my PSD Files Missing, I am already working this file and saved, but 2nd day I am open this project file showing this message. the importer reported a generic error if Any Solution Please Told Me.
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Trevor Lehman

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I have this same error with Premiere Elements 15, some of the .mov load and others have the Generic error.
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Chris Mallett

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I have found that my Premiere Elements (15.0 on Windows 10 64 bit) doesn't seem to like importing GoPro files that have been auto-rotated 180 by the camera. I have to re-save all of the files (mp4) using other editing software first!
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Michel BRETECHER, Champion

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Note to all Premiere Elements users (from someone not using it...)
Here is the link to the specific user to user forum where you'll find expert help:
https://forums.adobe.com/community/premiere_elements
This feedback forum is not monitored by the Premiere Elements experts.

(Edited)