Lightroom: Support for importing Live Photos (iOS 9, iPhone 6s)

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  • (Edited)
Just got iphone 6s. One new feature is "Live Photos" which while taking a still picture also takes a 3 sec movie. When imported into Apple's Photos app each Live photo becomes 2 files, a movie file and a normal picture file that can be edited. In lightroom the imported Live photo file is only a movie file, which can"t be edited. Can this be changed in a future update so that importing also gives a normal still picture file and a movie file?
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stanley Streicher

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Posted 3 years ago

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markinho

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Dear Adobe,
You do not listen to your customers wishes and you do not fix what is broken. I am not going so subscribe anytime soon, well, never, I am already gone.
Dear developers, good luck, I am sure you are good hearted.
Regards.
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Mark L

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Okay so after talking to support and being told that the green blob issue has been finally solved in Lightroom Classic CC, I took the plunge and upgraded to the subscription plan.  Unfortunately, this information was incorrect - the green blobs are all still there!!  This was my sole reason for upgrading - Classic CC 7.1 doesn't seem to offer much compared to LR6.14, so now this never-ending defect still has not been resolved, and I'll need to contact support in the morning to get the subscription refunded.  Can someone from Adobe please actually give us some clue as to when this ridiculous defect is going to be finally resolved??
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Mark L

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After repeatedly upgrading my catalog from LR6 to LR7, *most* of the green blobs have disappeared, leaving a handful of stubborn ones that just refuse to budge. I tried exporting and reimporting, which is what actually seemed to be the breakthrough in getting it to work during the repeated upgrades, but even that doesn't work.  LivePhoto plays just fine in Finder, but stays green inside LR.
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Sunil Bhaskaran, Official Rep

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Mark,
We need the Live photo you are using.
I am contacting you offline.

Thanks,
Sunil
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Mark L

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Thanks Sunil - received.  Will reply to you there.
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Rick Williams

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This reply was created from a merged topic originally titled Apple Live Photo support.

I'd love to see support added for live photos.  They really are a fantastic feature for pictures.  Especially if you have young kids.  Google Photos supports them, so it seems to not be locked down to Apple being able to support them only.
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Patrick Beranek

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This reply was created from a merged topic originally titled Lightroom Classic: Real support for Apple Live Photos (Highly demanded Feature Re....

Hi there,

since more than three years now, there is this great photo feature called "Live Photos" on Apple's mobile devices. But there is still no real support for Live Photos in Lightroom since then. That's a little bit weird because Lightroom claims to support nearly all common camera models with frequent camera updates still lacks support of Live Photos.

The problem is, it's not enough to just import the still image and the corresponding movie file so that in the end there two separated files which I never can't export back to the Apple photos app as an original Live Photo. The only solution is to support Live Photos in the same way they are working on an iOS device like iPhone or iPad.

What is the reason for the lack of support? Is it a legal problem. Are there unacceptable restrictions or  from Apple? What else? Because I really would like to go back fully to Adobe Lightroom but can't right now as I'm using Live Photo very often. You'll love it too especially when you have kids or a lot of action shots.

 

I asked google, the adobe support hotline, the german forum but no one was close enough to the Lightroom developer team to give a qualified answer. And if the answer is that not enough professionals are interested in this feature, I don't care as long as somebody qualified could give me a final explanation why it's not supported or if there will be a 1 percent chance it ever will be. And with qualified I mean somebody working at the Adobe Lightroom team.

 

Please excuse my english but I'm no native english speaker and this topic is a very emotional one because I really love Lightroom but it almost got useless for me because of the lack of real support for Apple Live Photos. And as long as I want to work with an all-in-one solution – to not double my amount of work – I have to stick with the very unprofessional Apple Photos app. : (

 

So, please Adobe, c'mon! Reach out to your (paying) supporters! Make an official statement! Pleeeeeease!!!

 

Patrick
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Patrick Beranek

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My thread is completley off topic because somebody who wasn't able to completly read my request or understand it, decided falsly it belongs here. So is there anybody that can help me out here? Please.
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Victoria Bampton - Lightroom Queen, Champion

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I wasn't the one who merged, but between us... merging is a good thing. The more votes a request has, the more attention it tends to get.

I'm afraid your request for an official statement may not be granted though, because Adobe doesn't pre-announce what they're working on.
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Patrick Beranek

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Thanks for your answer but the problem I have, is that the people here are talking about something completly different, so my request is unheard and stuck inbetween forever. : (
I'm not interested in just importing Live Photos. I want them work like on an Apple device. It seems people here don't care about that Lightroom splits the Live photos in one JPEG and one video file. That's not the way it's supposed to work. Not for me, actually. It should work like in photos app and there should be an option to reimport them back to Apple photos without getting broken.
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Patrick Beranek

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It would be great if somebody would truly understand what I mean. It seems like nobody reads the full text and meaning of it ...
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Victoria Bampton - Lightroom Queen, Champion

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That's ok, I got it, and when the engineers get to look at Live Photos, they'll see your posts. Whether they'll go "all the way" on support, I don't know. I hope so.
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Casey Kanode

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I'm on Lightroom 2015.12 Build 1125239 and I'm still getting green blobs in place of my Live Photos. Is there a fix coming at all for this? 
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Rikk Flohr, Official Rep

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Lightroom CC2015.14, released in December is the last update for the previous version of Lightroom. The current version is 7.3.1 and was released in April. Have you tried upgrading?  Is there a reason you are still using the older version?
(Edited)
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Ben Skinner

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I agree. I bought LR6.14 specifically to improve my photo cataloguing, and am dismayed to be facing the same (ongoing) issue which has been repeatedly flagged up to Adobe and not resolved.
Have just imported about 500 photos from my iPhone, and around 20-30% have failed, with a green preview thumbnail and no image or movie file to view when opening them.
Feeling pretty ripped off. 
And no, I don't want an ongoing subscription to LR7CC, particularly as it seems the issue is ongoing with that version as well.
:(
(Edited)
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Chris Chiera

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Reading through this thread. Can someone confirm if Lightroom Classic on desktop and Lightroom CC desktop have full compatibility with importing Live Photos? I see the phone mentioned in the title so wasn't sure if there is another thread on adding support on desktop (if it doesn't already exist), and if it supports the native files, meaning not just converting to a .mov file or something. So that if you were to export back to Apple Photos it would still be one photo and not jpeg+mov etc or such. Any insight would be most helpful. Thank you!
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Patrick Beranek

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This is exactly what I mentioned in my comment and what I'm asking for too.

I believe the most people don't really know what Live Photos are because they don't own an iPhone with this function or whatever reason there might be. Because answering „Lightroom supports Live photos“ ist plain wrong.

So thanks, maybe your wording will help to understand better, what we are talking about when we're asking for real Live Photos support.
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Chris Chiera

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Yes, sometimes companies like Adobe don't fully understand all the nuance of Apple specific features like companies such as Pixelmator, Serif, and such that fully embrace those technologies. I have to think that the engineers do understand, and its more just many forum members who don't have the latest Apple devices don't understand exactly how these tech items work and thus how to fully support them. I'm very hopefully Adobe will fully support these items, but may just require more people to reiterate we need full support for these items rather than just supporting Importing and then moving on to another item on the checklist.
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Patrick Beranek

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Despite the fact that Live Photos were introduced almost three years ago and the iPhone is a very popular camera device also for semi-professionals and professionals, Lightroom still shows no signs to implement this feature with native support. And if you search Google on this topic, there are almost no useful results.  So my expectations that Live Photos will ever be fully supported by Lightroom are very, very low. I really love working with Lightroom but I don't have the time nor passion to use more than one photo editing app. And since Live Photos are a big part of my portfolio, together with SLR photos maybe I'll take a closer look to alternatives. 
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Chris Chiera

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Hopefully it's more a matter of Adobe not fully understand the problem (and maybe they think they already support Live Photos and that they just don't support HEVC Videos), without realizing they don't actually truly support Live Photos yet. But yes, where it's been 3 years it is a bit concerning. With Serif (the makers of Affinity) supposedly working on their own Lightroom competitor which is almost guaranteed to support all of Apple's native formats 100% from day one, I imagine Adobe will want to beat them to the punch rather than having to catch up once Serif releases that app. Whether it's Serif or Adobe starts supporting Apple's native features, and Apple does a 180 and improves Apple Photos for pro users (very doubtful), hoping it eventually there is one app that does it all.
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Patrick Beranek

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I didn't know that Affinity is working on their own "Lightroom" version. As they make very good products this are very, very good news. If they fullfill all my Live Photo dreams I'm the first to make the switch. Thanks for the information, Chris.
(Edited)
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SatishT, Employee

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Importing Live photos is supported by Lightroom. However, if the device is running iOS 11 or later and photos are captured in High Efficiency format, the corresponding live photos will be HEVC encoded which are not currently supported by Lightroom. So, the live photos will not be imported, HEIC image files will be imported though.
Please note that HEIC files are supported in Lr Classic (mac only) from 7.4 release.

To capture images in a compatible format:
  1. Open the “Settings” app on the iPhone and go to “Camera”
  2. Choose “Formats” and select “Most Compatible” to capture iPhone photos in a compatible format
-Satish
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Patrick Beranek

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Sorry, but you didn't listen carefully. We are not asking for video support. We are asking for real Live Photos support. This official video explains what Live Photos are: https://www.youtube.com/watch?v=i_6tzqVk5ag
But you have to use it yourself to get to love it. : )
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Patrick Beranek

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Update: The best is, when you swipe through your albums, they show you this tiny movements as you swipe. This on Lightroom and the ability to export and reimport working Live Photos to photos app on mac would be the highly demanded feature.
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Chris Chiera

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Patrick, yes I agree, that it sounds like currently Lightroom doesn't fully support Live Photos, where one can take a default Live Photo on a new iPhone, and export from say Apple Photos on Mac and import into Classic or CC, be able to hover over and see the Live Photo in it's native format, and then be able to export back to Apple Photos some day without any loss of features. The problem it seems is if one looks at the headlines, on new features in Lightroom one would think Live Photos is fully supported, (other than video files (HEVC) which is different from Live Photos, and thus people may migrate their Live Photos to Lightroom and then realize it's not fully supported and people won't keep asking for Live Photos in masses because people will assume it's already supported fully even though it seems to not be. Also to not, HEIC files are not compatible with Lightroom Classic or Lightroom CC on Mojave, which means HEIC support will break for all users upgrading to the latest macOS version next month so hopefully a fix is in the works for that issue.
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Chris Chiera

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To others who read the Adobe suggestion to, "Choose “Formats” and select “Most Compatible” to capture iPhone photos in a compatible format" I would not recommend that as that will change those HEIC files to be exported as JPG and the the Live Photos will simply be converted to h.264 videos meaning it will be a normal video versus a Live Photo, and doesn't support 4K at 60 fps nor 1080p at 240 fps. So that suggestion does not help in supporting native Live Photos. 
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Patrick Beranek

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Sometimes it's very hard to understand the priorities of Adobe's Lightroom developers. There's almost every month an camera raw update for every new dslr format but some really wide spread formats like HEVC are still not supported despite the fact that their other products like the Media Encoder are supporting it. It seems like the don't communicate that much internally. Weird.
(Edited)
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Sam

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3 years already and there's still no sight of supporting Live Photos in Lightroom CC.  Is it really that difficult to be able to back up a Live Photo and be able to export it as Live Photo back to the Camera Roll?

I heard Google Photos was able to do that already.
(Edited)
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Rikk Flohr, Official Rep

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Different than content of the thread.

Please reference the new conversation here: Export as a Live Photo back to Camera Roll?
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Ed

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It's disappointing to see language like "Importing Live photos is supported by Lightroom." - at best this is stretching the truth.

Treating the video portion as a separate asset is not how live photos are meant to work. I strongly suspect users don't want every photo they take with their iPhone to appear twice in their library - but this is what we get now.

More than 3 years on from live photos, it's sad that Adobe has ignored this great feature.
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Patrick Beranek

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Amen! That's exactly what I'm talking about. As Adobe isn't communicating this at all, there's only one hope: Affinity. They seem to understand the Apple universe so they'll come up with a "better" Lightroom.
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Sam

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I want Adobe to take my money, but Google Photos has much better backup and restore solution for me.  I was able to backup a Live Photo to Google Photos and restore the photo back to my iPhone exactly like original.  There're other usability details (like swipe to go back, swipe down on picture to close) in the Google Photos apps that are better as well.
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Patrick Beranek

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Google Photos is no alternative to Adobe Lightroom Classic (to me). Maybe an alternative to Apple Photos but that's it. Lightroom is a really great app where all your images come together and you finetune them with professional tools not just filters. That's the reason why it's so important, that Lightroom can handle all of your media files (at least photos) because that's the place where they all come together. There you filter out, do edits and fine tuning and at the end export them to whatever you want. In my case Apple Photos but Google Photos would be great as well.
Only problem: The lack of support of Apple Live Photos from beloved Lightroom interrupts this otherwise frictionless workflow. And this is a shame because Lightroom constantly adds support for new camera file formats but leaves the good old Live Photo completely out. Tell us why, Adobe! Why?!
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deliverable

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With the Android cloning this feature, e.g. Samsung having motion photos, it becomes even more important for Adobe product folks to wrap their heads around the photo+video package.  Just clone the way Apple does it folks!:)
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Valencia

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This reply was created from a merged topic originally titled Support for Apple Live Photos (iOS).

Currently users are unable to migrate all their photos from Photos to Lightroom since many formats are not fully supported such as Live Photos.
Live Photos can be visualized in Google Photos so it does not look like it is an Apple issue...
Please add full support for Live Photos.