Photoshop CC 2014: Importing images from a scanner, works first time only on MacOS

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  • Updated 6 years ago
  • (Edited)

This conversation has been merged. Please reference the main conversation: Photoshop: Scanner driver problems in Photoshop CC and CC2014 on MacOS

I have successfully installed Photoshop CC 2014.2.1
A scanner is connected: EPSON PERFECION V700 Photo

When importing from the scanner, it works the first time.
After saving the first scan, I click import to scan a second image.
Then Photoshop won't generate an over view for the scanner, I can not scan more then once. In order the do a second scan I must restart PS every time.

I have tried calling customer support, they recommended I update PS.
I also updated the scanner for this iMac.

Do you have any advice?
This system is fundamentally important to our business which has come to a halt because of incapability to scan.
Photo of Jackson Turner

Jackson Turner

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  • anxious

Posted 6 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sounds like you're using Image Capture? Or TWAIN?

We're working on this issue with Apple.

That said - I personally do all my scanning in the background with the stand-alone scanner software. All TWAIN really does is call that software, so there’s no quality difference. Plus you’re not locking Photoshop up just to doing scanning. You can retouch and edit images in Photoshop while you scan in the background – which I find is far more efficient.

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