Lightroom Classic CC 7.0.1: Can't import image files from Nikon D800

  • 1
  • Problem
  • Updated 3 months ago
  • Solved
  • (Edited)
I am running the latest Mac OS 10.12.6 Sierra. Additionally, using the latest, Adobe Lightroom CLassic CC 7.01 Release, Camera Raw 10.0. Lightroom will not import files from my Nikon D880 SLR. I have copied those file to an external hardrive and can work with them there, using Photohsop. However, for good reason, I’d like to import them into Lightroom for catalging and preliminary production on the files. I can not import them from the external drive either. I’ve been trying to figure this problem for over a month now without resolution.
Photo of PjbFlyn

PjbFlyn

  • 9 Posts
  • 0 Reply Likes

Posted 6 months ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13968 Posts
  • 1664 Reply Likes
What's the behavior? Do you get an error?
Photo of PjbFlyn

PjbFlyn

  • 9 Posts
  • 0 Reply Likes


A few weeks ago, I was getting this message (attached image), followed by another short message about the sidecar jpeg files failing to image. Now, upon attempting to “import photos and video” Lightroom suggests that it is importing the image files but nothing happens.
Photo of Rikk Flohr

Rikk Flohr, Champion

  • 1373 Posts
  • 333 Reply Likes
Greetings,  I am not sure what a Nikon D880 is but am assuming it is a typo.

Sometimes weird behavior is corrected/cured by resetting the preferences. 
Reset Procedure:
1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.
Does the behavior continue after resetting the preferences?
Photo of Rosemary Lemons

Rosemary Lemons

  • 4 Posts
  • 2 Reply Likes
If it's a new camera, it could be that Lightroom doesn't recognize the RAW file. You CAN download a DNG convertor for free, convert them to DNGs and then Lightroom should recognize them.  Awkward, but it should work. I knew someone else with a brand new Sony that had to do that.
Photo of PjbFlyn

PjbFlyn

  • 9 Posts
  • 0 Reply Likes
Nikon D800 is a few years old, have latest RAW software. Had this issue when I first purchased the camera but the RAW software was released about a month later, all good after that. The current issue may be related to the latest Mac OS, Sierra, as that is the only change I’ve made in the last few months. Thank you.
Photo of Rikk Flohr

Rikk Flohr, Champion

  • 1373 Posts
  • 333 Reply Likes
Do you connect direct with the camera, use a card reader or copy the files the the hard drive before importing?
Photo of PjbFlyn

PjbFlyn

  • 9 Posts
  • 0 Reply Likes
Have tried both without success.
Photo of PjbFlyn

PjbFlyn

  • 9 Posts
  • 0 Reply Likes
Rather, all three. I can open the nef files and work with them, although this is a more cumbersome method for processing and proves difficult to catalog.
Photo of Rikk Flohr

Rikk Flohr, Champion

  • 1373 Posts
  • 333 Reply Likes
Which? I asked abou three options and you replied "both" which two of the three did you try? What happens when you try the third?
Photo of PjbFlyn

PjbFlyn

  • 9 Posts
  • 0 Reply Likes
Thought I’d let people that responded, thank you, to my query concerning the inability to import photos into Lightroom. As it turns out, it seems the reason Lightroom was not importing images from my Nikon 2800 had to do with out-of-date firmware for my Lacie RAID hard drive. This appears to have been triggered by a compatibility issue due to a recent upgrade  to High Sierra, Mac OS 10.13. In any case, solved, thank you all.
Photo of Priyesh Patel

Priyesh Patel

  • 1 Post
  • 0 Reply Likes
having same problem...what firmware did you upgrade? on camera d800?
Photo of Rikk Flohr

Rikk Flohr, Champion

  • 1373 Posts
  • 333 Reply Likes
Thanks for coming back and reporting. I will close the thread.