Lightroom Classic: Importing Canon 5D Mk IV footage: "videoframes" error

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When trying to import footage from my Canon Eos 5D Mk IV, Lr tells me the video's (MP4) contain no videoframes. The video play perfectly fine in Windows Movie player and when I copy them to my drive, and than add them to LR via "synchronise folder" skipping the import window, they are added fine and play as well. So LR is fine with the video's, but something's wrong when using the import directly from the CF card.

All latest updates installed on system/GPU/Adobe, etc

Thanks,
Peter
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Peter Vancoillie

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Posted 1 month ago

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Rikk Flohr, Official Rep

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Are you using the H.265 Codec?
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Peter Vancoillie

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It was full HD at 24fps, MP4, but that's a H264 codec on the 5D Mk IV, not H265 as far as I know.
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Rikk Flohr, Official Rep

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Is the file sharable so I can take a look at it?
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Peter Vancoillie

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I've uploaded it, full original. to my google drive. sorry for the delays, been very busy.
https://drive.google.com/open?id=1aIpLwT6-iYQM7MwfQGvs0NUPEOPTQ5xg

Peter
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Rikk Flohr, Official Rep

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Thanks, I pulled it down to my local machine and imported it into Lightroom Classic 9.2 using the normal Import dialog with no issues.  (Mac 10.14.6)

Can you get me your OS version?
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Peter Vancoillie

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Hi Rikk,
it's Win 10 pro 1909 (latest) build 18363.657
On an AMD x570MB, Ryzen 9 3900X, 64GB RAM, OS ond DATA both on separate NVMe drives.
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Rikk Flohr, Official Rep

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I just tried it on a Win 10 1903 system with an nVidia GTX960M and it imports fine as there as well. 

In both of my tests, I was importing it from OS respective default Downloads folder. 
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Peter Vancoillie

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Downloading from a folder on drive already worked for me too. It's importing from the camera for those files that didn't work.
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Peter Vancoillie

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I used a card reader, Sharkoon, USB 2.0. Direct connection USB 3 .0 from the camera is crashing lightroom everytime I start the import screen. But it doesn't happen on my Surface 4, only on my new PC.
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Rikk Flohr, Official Rep

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Are you using the SD or CF Card? Does it happen on both?
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Peter Vancoillie

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I only use CF cards
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Rikk Flohr, Official Rep

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Ok.

I formatted an 8GB CF card in a Canon 5D Mark IV and copied your video file to the card as if it had been captured that way.  I took it to a Win 10 Desktop running build 1903. Using LIghtroom Classic 9.2 I imported via a Lexar USB 3.0 Card reader. 

The file imported normally.  I also tried putting the card back into the camera and connecting the camera directly to the computer via USB cable. It imported there as well.

If you can get your hands on a different card reader to test, I think that would be prudent. 
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Peter Vancoillie

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I think it's my pc really. Brand new but lots of blue screens, different messages everytime. Even when sometimes I put it in sleep mode. And all of a sudden half an hour later it fires up with a blue screen, and reboots. wifi and bluetooth present as hardware, but as invisible hardware, can't be activated. Thing is this that importing on my 4yr old i7 never had any issues, same now on my surface pro4 i7 laptop. It's only happening on the new PC, so I consider the problem lies there. But PC shop is closed now for the next few weeks because of corona measures. I can get around it for now, thankfully.