Lightroom: Can't Import video in LR 4.1

  • 15
  • Problem
  • Updated 6 years ago
  • (Edited)
Lightroom 4.1RC 64bit won't import video. I tried different video formats. What's wrong?
Photo of Michel Stuyts

Michel Stuyts

  • 3 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 15
Photo of Parafly

Parafly

  • 5 Posts
  • 0 Reply Likes
I have this issue still. Must be some conflict I'm not thinking of. I don't have DivX installed though.

Wierd conflicts though. I noticed earlier that Import crashes Lightroom if I have my phone plugged into the computer, even if I'm not importing from the phone. Just having it connected causes repeated crashes.
Photo of JHM Velthof

JHM Velthof

  • 4 Posts
  • 0 Reply Likes
I also still have the same problem, despite various attempts to find a cause.
Apparantly Adobe lost interest in this problem, I don't see any support from their side.
Photo of Parafly

Parafly

  • 5 Posts
  • 0 Reply Likes
I spent almost 3 hours today on live chat with an technical rep from Adobe. We had screen sharing going and everything. Apparently there is some conflict from something in windows. We created a new user profile and disabled UAC, disabled all services and all startup items and from there I was able to import videos without a hitch. Tried disabling startup items and services on my own account, and still was not working.

I don't know if this is a profile issue or what now. It was very frustrating to come to the end of that line with no resolution. But the guy did put in good faith effort.

I will be playing around more later, i hvae a few ideas on what might be causing the conflicts.
Photo of Parafly

Parafly

  • 5 Posts
  • 0 Reply Likes
Here is more detail that I posted on lightroomforums and in the Adobe support forum.

Here is my setup:

Local PC with lightroom installed. Core i7 3770k, 16gb RAM, GTX570 video card, Asrock z77 Extreme4 motherboard, Win7 64 bit, 120GB SSD for the installed apps and OS
Nas is a Synology Diskstation DS212 with 2x 1.5TB drives in RAID-1 connected via ethernet (CAT6) through my Linksys WRT-610N router.

I have about 25000+ pictures on my NAS taking up about 180gb of space. This includes probably 1000 video clips ranging from full length home movies that have been converted but also a lot of shorter clips taken from a cell phone, my T2i DSLR, my GoPro, or prior to all that a Canon SD800. Most of the video formats are in AVI or MOV.

Anyway, all my pictures import fine, but when I try to import videos, I can sometimes get a few to import, but then it runs forever and I get an error popup saying "There was a problem importing the video". Note that this is ONLY for existing media. Direct imports from my cameras work completely fine. All the videos I tried also play fine in other players (quicktime, WMP).

Yes, I do have Quicktime installed and it is updated. I have tried both Sync and Import (ignore duplicates) as well as try even just a single video file and I get the same issues.

INterestingly, the same time when import crashes on the videos, I can no longer play any videos that were previously improted. I get a "Error playing this file" pop up message. Usually before that happens, I can scrub across the video clip in Grid view and see the video play. It won't work in Loupe view however.

I have tried many things, including a 4 hour conversation with Adobe support with remote PC control and multiple restarts. WE tried:

1. Disabling all startup services and tasks
2. Disabling AVG anti virus
3. Creating a new profile
4. Creating a new Lightroom catalog
5. Uninstalling and Reinstalling Lightroom
6. Importing and working on videos from the desktop instead of the NAS
7. Deleting the Video Cache in preferences

And all have the identical issue. It might work for a bit, then stops.

The only way I can get vidoes to work again is CTRL-ALT-DEL to Task Manager, killing the two processes dynamiclinkmediaserver and dynamiclinkmediamanager, and then restarting lightroom. I get a few minutes of operation and then it doesn't work again.

When we tried earlier with disabling everything and creating a new profile, I did have some success for a while, but after I got up to over 3000 pics it started failing again, so I'm not sure if it's a volume issue, however new catalogs with only a few videos freeze also so I doubt that is it.

There must be some conflict somewhere and short of reinstalling my entire operating system I am stuck. Anyone else experience this?

There are some topics on Adobe for this already but the response has been insufficient or lacking a solution, obviously.

My question on Adobe forums; http://forums.adobe.com/message/4528506

Another forum topic, which had the suggestions on disabling dynamic link manager and media manager http://forums.adobe.com/message/4131378

Photos work fabulously, both RAW and JPG and DNG, no issues whatsoever.

I'm so frustrated by this :/ One more note, a full system reboot will usually again let it work for a little while (like, a few to 10 minutes)
Photo of Thomas Kuhlmann

Thomas Kuhlmann

  • 1 Post
  • 2 Reply Likes
I also have the problem with no import from video files (mts or mov from a Lumix GF2) in Lightroom 4. A video file at the sd card disturbs also the import from photo files (raw and jpeg). The import stopps without message.I have tried all the things what are mentioned in any help forums but no result. In Lightroom 3 the import was ok.
I think Adobe should see in this immediately.
Thomas from Germany

I think i have solved this. I think it was a tool named "Spyware Terminator". I uninstalled this and it works!
I then setted the firewall setting to normal behavior and resetted in Microsoft security essentials the dynamiclinkserver, and so on, settings. Then i tested this. All ok.
The files shown in the taskmanager (Adobe QT32 Server, dynamiclinkmediaserver and dynamiclinkmanager) are now stable while the import lasts. They close a short time after Lightroom is closed.
So it was not the firewall and also not my Microsoft security essentials.
I hope this will be helpfull.
Thomas from Germany
Photo of Jean-Pierre Bottazzoli

Jean-Pierre Bottazzoli

  • 1 Post
  • 0 Reply Likes
Adobe Bridge CS6 and Lightroom 4 are not supporting .mpeg video files (no preview, not imported).

This reply was created from a merged topic originally titled
Bridge CS6 and Lightroom 4: not supporting mpeg video files.
Photo of Pascal Braillard

Pascal Braillard

  • 2 Posts
  • 0 Reply Likes
I use Lightroom 4.0 french version. Impossible to import file with the import option. I can see the files I want to import in the specific import window. When I select "all photos" or "new photos" I can see them but when I click on "destination folders" nothing appears. And when I click on "import" the progression indicator appears but nothing happens. That's a great problem!

This reply was created from a merged topic originally titled
Lightroom: photos/videos import problem with 4.0.
Photo of Mike Thorpe

Mike Thorpe

  • 1 Post
  • 1 Reply Like
After much troubleshooting I solved my video import error in LR 4. I am running Windows 7 x64 and a parental filter called Net Nanny. the module cwalsp.dll (Net Nanny) was blocking Lightroom's dynamiclinkmanager.exe and dynamiclinkmediaserver.exe. I added application exceptions in Net Nanny and the videos import correctly now. I also reported the issue to Net Nanny. This was hard to find since Net Nanny didn't have a log of application blocks (just web blocks). Mike

This reply was created from a merged topic originally titled
Lightroom 4 Video import error solved.
Photo of Martin Stocker

Martin Stocker

  • 1 Post
  • 0 Reply Likes
I was able to unfreeze Lightroom by setting everything that had to do with Adobe Lightroom to "allow" in my Norton 360 firewall. Did not have to restart Lightromm 4. I will see what it does with the video issue. It stayed darn slow, though.
Martin from Austin
Photo of Darren Moore

Darren Moore

  • 4 Posts
  • 1 Reply Like
I'm using lightroom 4.1, and it wont import video anymore. It has previously although its been very erratic both to import and play. Its not a file issue as ive tried at least 4 differnet formats that play elsewhere. Ive also removed previous imported video files in lightroom and tried to re-import. Gives same error "there is a problem with the video file (1). Have tried re-install and stopping dynamic link as mentioned in another post, but nothing makes any difference. Has anyone experienced the same and found a solution please. thanks

This reply was created from a merged topic originally titled
LR4.1 not importing video anymore..
Photo of Delane Wycoff

Delane Wycoff

  • 7 Posts
  • 0 Reply Likes
When importing new video files to the LR4.1 (64-bit Windows 7) catalog, a few files fail to be imported with the following message: "There is a problem with the video file". The exact same video files can be imported to the LR3.6 (64-bit Windows 7) catalog without problems.

The LR4.1 error message fails to provide sufficient information to find a solution or a workaround. The files in question are all AVI format. The non-imported files play okay in Windows Media Player, but just a certain few are consistently failing to import. I understand that LR4 may need to be less forgiving of certain file problems in order to support its expanded video features, but, if so, it should tell us what these problems are or allow us to examine logs or provide diagnostic tests that will reveal sources of incompatibility with LR4 import operation.

Improved video capabilities in LR4 are very appealing to me....but NOT if they fail while giving error messages which are unhelpful.

This reply was created from a merged topic originally titled
LR4.1 video file import fails: "There is a problem with the video file".
Photo of bill bane

bill bane

  • 3 Posts
  • 3 Reply Likes
Same for me: Canon S95 MOV files; show briefly in the import dialog, then not to be found again. Windows 7x64 pro. and Lightroom 4.1.

This set of complaints in this blog reflects pretty badly on Adobe's non-pixel software technical capabilities.

Adobe's marketing claims in pitching and selling Lightroom 4 said and says they support MOV files. Many people, it appears, took them at their word and in good faith. Now, with many complaining, Adobe says nothing.
Photo of Foto VI

Foto VI

  • 77 Posts
  • 6 Reply Likes
I also have the problem (Win 7 x64) with Nikon AVI video files.
The error message is: Video file doesn't contain any video frames.
Photo of Nathan Chilton

Nathan Chilton

  • 19 Posts
  • 3 Reply Likes
I was getting this message: "there is a problem with the video file"

The video files were M-JPEG/AVI and H.264/MP4.
Seeing the advice above, I uninstalled DivX and rebooted.
This resolved the issue for me!
Thank you!
Photo of Pere Borràs Barbero

Pere Borràs Barbero

  • 3 Posts
  • 0 Reply Likes
I can't playback videos imported with LR3 that works fine on it. I get the message "error reading this video. You edit this video".

I can't import videos with LR4.1. I get "there is a problem with this video file".

Videos are mov files created by an iPhone, and I work with OSX 10.7.5. It seems LR4.1 is not supporting videos...

This reply was created from a merged topic originally titled
LR4.1 doesn't play/import videos.
Photo of Becky Sowada

Becky Sowada, Adobe Employee

  • 509 Posts
  • 105 Reply Likes
We've documented several possible causes of video issues in Lightroom. Check this site to see if any of the troubleshooting tips help resolve the issue for you. http://helpx.adobe.com/lightroom/kb/t....
Photo of Becky Sowada

Becky Sowada, Adobe Employee

  • 509 Posts
  • 105 Reply Likes
For those of you who determined your Lightroom video import or playback issue was related to having DivX installed...

DivX 9.0 is now available and according to the DivX engineers, resolves the Lightroom import bug. Since I was unable to repro that problem here, I hope some of you would be willing to update to DivX 9.0 and report back if the bug persists.

NOTE: There may be Lightroom video issues NOT related to DivX. DivX 9.0 only fixes the issues specific to having DivX and Lightroom installed on the same machine.
Photo of Nathan Chilton

Nathan Chilton

  • 19 Posts
  • 3 Reply Likes
Hello Becky,
I installed version 9.0.0 of the DivX Plus Player to see if the issue is resolved and I'm seeing the same problem with Lightroom 4.3. Now, I just have to figure out how to uninstall their application to try to get video import functionality back in Lightroom. DivX seems to have decided against including an uninstaller with this version. I went to "Uninstall a Program" in the Windows 7 Control Panel and DivX isn't listed. They don't seem to have an uninstaller in the application directory either. Oops.
Photo of Becky Sowada

Becky Sowada, Adobe Employee

  • 509 Posts
  • 105 Reply Likes
Hi Nathan,

Try DivX 9.0.1 - that version worked for me.

Becky
Photo of John Earl

John Earl

  • 3 Posts
  • 0 Reply Likes
My Sony recorder uses a MPEG4 HD format which I'm unable to import into LR4. I can import video files from this camera using Mac's iMovie. What gives?
Photo of John Earl

John Earl

  • 3 Posts
  • 0 Reply Likes
Does my SONY recorder has mpeg2 files, since the Video Format is described as HD: MPEG4-AVC/H.264 AVCHD 2.0 format compatible; STD: MPEG2-PS. This is Greek to me.

Chat with SONY tech rep:
Photo of Becky Sowada

Becky Sowada, Adobe Employee

  • 509 Posts
  • 105 Reply Likes
Hi John Earl,

The format you got from the Sony rep is the file format. mpg2 is an encoding standard. The file format isn't an indication of the encoding standard, as we have seen a variety of file formats using the mpg2 encoding.

Since you're using a Sony camcorder, it is likely the files are mpg2. Not all camcorders use mpg2, but all the video files we've heard about that have mpg2 are from camcorders, not videos from DSLRs.

Becky
Photo of John Earl

John Earl

  • 3 Posts
  • 0 Reply Likes
Thanks. It's hard to understand the specifications.

My DSLR ( Olympus E5 ) records video. I guess it would be usable. The Sony is much easier to use than the camera, so I'll just have to use iMovie.

This is one where I processed my RAW still files in LR4, but had to import them into iMovie in order to use the camcorder files. I wish I could've tweaked the video footage.

https://www.youtube.com/watch?v=wdBjT...