Lightroom 6.8: Import problem "Preview not available for this file" and when I double-click on photo it says "Could not read Preview"

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  • Updated 2 years ago
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I just finally got around to updating to LR 6.8 on my Mac, and have just tried importing some new photos from memory card, and each photo has the message briefly display on it "Preview not available for this file" and when I double-click on photo it says "Could not read Preview". What's going on and how do I fix it? The camera is a Canon 60D.
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stpegreenwood

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Posted 2 years ago

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Rikk Flohr, Official Rep

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If you copy the card's files to a folder on your computer and then attempt to import from the folder, does it show the previews in the Import dialog?
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stpegreenwood

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Hi Rikk
Thanks so much for replying. Victoria Bampton suggested I try updating to 6.9 just to rule out any 6.8 bugs. So I've done that but still have the issue. So I've tried importing to the Photos App on my Mac and there wasn't any problem.
Forgive my ignorance, but how do I copy the photos from my camera/card to a folder on my computer?
Thanks for your time.
Stephanie
(Edited)
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Johan Elzenga, Champion

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Is your camera connected to the computer or are you using a card reader? I would suggest to use a card reader, because a camera connection is less reliable. Another point is that you can probably still import the photos into Lightroom normally, and then they will get a preview in Lightroom.
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stpegreenwood

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Thanks Johan.  In my ignorance I've always just tethered my camera. I shall now go out and buy a card reader.
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stpegreenwood

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Yep...you were right - imported correctly using card reader.
I wonder why suddenly it didn't work tethering my camera when it has always worked previously. Ah well, has been a useful learning experience. Thanks for your help.
(Edited)