Lightroom Classic: Import photos issue since last update

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  • Problem
  • Updated 2 years ago
  • (Edited)
Since last update, I've been having an annoying issue when I try to import photos from the camera memory.

Every time I open the import window it shows the memory as empty, and I have to either restart LR or cancel and restart the import process again.

System info: Windows 10 Pro 64 bit with the latest updates installed.
From where do I import the photos: From a memory card reader installed in my computer
Had this issue before: No
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Erick Houli

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Posted 2 years ago

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Beverly Parks

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I've been having a similar issue that I've reported before and received no response. Maybe you'll have better luck. Mine occurs when I want to import from CF cards from two different cameras, containing shots taken on the same day. After importing one card, I rename the folder. When I try to import the second card (expecting it to create a new folder), import never begins and I have to close and reopen Lr. Also running Windows 10 Pro.
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Rikk Flohr, Official Rep

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Greetings Erick,

Let's try resetting your preference file as a first step. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Do you see your images on import after resetting the preferences?
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Tom Mickow

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Hey Erick, if I'm understanding your problem correctly, it sounds like you're running into a known issue that's described here -

The workaround that's been working for me is to select your folder in the "Files" section in the Import dialog, instead of the "Devices" section.

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Sunil Bhaskaran, Official Rep

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Please let us know if you have tried to import from the Card Reader displayed at the Files section, as explained above?