Import panel in LR cc is not working properly

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  • Updated 3 months ago
I am running Catalina 10.15 on a MacBook Pro Retina mid 2014.  It has 16 gb of memory and has been problem free running both PS and LR cc until now.  The import file no longer opens when I insert a disk although the box is checked for it to do so.  When I open the import file manually, the source file shows 3 Mac HDs, a recovery file that doesn't exist, an external HD that does, and the SanDisk card I have inserted.  LRcc is the latest version.  It used to work flawlessly, insert disk, import screen pops up, photos from SanDisk are visible in the import screen, upload and done.  Not anymore.  Any work around out there?  Is anyone else having the same problem?
Thanks, Susan
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susan lopez

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Posted 3 months ago

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Rikk Flohr, Official Rep

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You should double check the Image Capture App (part of Apple's OS) and make certain that, after the update, it isn't grabbing control of your card reader.  That is the usual culprit. 
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susan lopez

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Thanks Rikk.  Appreciate your help.  I have no idea what the image capture app is but I did a search for it and it came up with 0 devices and 0 scanner.  I have no idea what that means.
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Rikk Flohr, Official Rep

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This is the dialog I am talking about. With a Card Reader connected (and selected) verify the bottom Right Hand corner is set to "No Application"

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susan lopez

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Thanks Rikk.  It was set to "no application" already.  I appreciate your taking all this time to help me.
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Edmund Gall

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I think what Rikk meant to say was check if the control for the San Disk card on the bottom left hand corner was set to No application in the Image Capture app, and then change it to Lightroom CC. Otherwise you'd get exactly what you're getting: when you insert your SD card, nothing happens (because your Image Capture app is configured to do nothing when the 'camera' (i.e. SD card) device is connected. Instead, you need to choose the app you wish to automatically open/start when you insert (or mount) your SD card (i.e. LR CC). If LR CC doesn't appear in the toggle, you might have direct Image Capture to it in the Applications folder...
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susan lopez

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Thanks Edmund, I completely missed what Rikk was saying.  Senior moment.  I did as you said and for some reason my SD card opened in LR, not Classic.  I uninstalled LR and inserted the SD card and now it opens up LR Classic but does not go to the import panel.  If LR is already open it does nothing.  Weird behavior.
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Rikk Flohr, Official Rep

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"I think what Rikk meant to say..." that would be incorrect, Edmund. 

We were checking to make certain it wasn't set to a different (Non-adobe) application.  The next step would have been to verify preferences on the preferred Lightroom Client were set properly and then to set the OS Image Capture App to match the Lightroom Client.  This is a two step process because there are actually two behaviors in play here.

Behavior 1: What happens when a card is inserted and Lightroom is closed.
Behavior 2: What happens when a card is inserted and Lightroom is already open.

Those behaviors expand when a user has Lightroom Desktop and Lightroom Classic vying for the control of the SD Card insertion behavior. 

Some users prefer a behavior that is different depending upon Lightroom's open/closed state. (me for example)

Ultimately if you choose to have Lightroom Classic open via Image Capture's setting, that should not invoke an Import dialog when Lightroom Classic is closed during the card insertion. Lightroom Classic must already be open for the card insertion event to trigger the Import dialog. 
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susan lopez

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Thanks again Rikk.  You are saying I should have Image Capture set to no application; is that correct?  I have reset it to that again and made sure that LR cc is set to automatically import when a card is inserted.  It still doesn't do it though.  Might be one of those Catalina glitches that will eventually work itself out.  It does not work whether LR is open or closed.
(Edited)
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Rikk Flohr, Official Rep

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If you have it set to "No Application" and Lightroom Classic is closed it will do nothing when you insert.

If you have it set to Lightroom Classic and Lightroom Classic is closed it will launch Lightroom Classic but not open an import dialog when you insert. 

Opening of the Import dialog is controlled by Lightroom Classic's Preference setting if Lightroom Classic is open and the preference is turned on, inserting a card should open the import dialog, if it is turned off, nothing should happen.  

If it varies from this it is likely a Catalina issue to be resolved. 
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susan lopez

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Catalina issue it is then. I really do appreciate the help. Thanks, Susan
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David Golding

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On your MAC, bring up System Preferences, select Security and Privacy, select Privacy tab, select Files and Folders, for Lightroom Classic and Photoshop, make sure they can access all

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susan lopez

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Thanks David; all were checked so that isn't the problem.
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Deb

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See reply post 
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Deb

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This is what I received in an email from one of my classes for Lightroom....

As an owner of my Lightroom course, I want to alert you to a potential risk.

If you use Lightroom on a Mac computer, you should NOT upgrade to the latest operating Mac system (MacOS Catalina 10.15).

This new operating system has known conflicts with Lightroom, Lightroom Classic, and Photoshop.

Here is Adobe's official statement on compatibility:

https://helpx.adobe.com/lightroom-classic/kb/macos-catalina-compatibility.html

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susan lopez

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Thank you Deb.  I saw the article previously but as I have had no other serious problems with LR cc or Photoshop I decided not to go back to Mohave.  I can live with having to manually download from my SD card until the problem gets fixed.  I haven't experienced any of the other problems noted in the link.  Thanks for you help.