Lightroom CC 2015.5: Import panel blank with iOS device

  • 2
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Upgraded to the latest version of CC this AM. Tried to import travel photos from my IPhone as I have done many times. The import panel sees the iPhone device but the import panel is blank. Is there a solution?
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James Linton

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Posted 3 years ago

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Sandeep Singh, Official Rep

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Hi James,

Please try to click on the Destination Panel in the Import Panel.


Regards,
Sandeep
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James Linton

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hi - No difference - photos do not show up at all in the import panel.  This used to work easily - just like inserting an SD card - now it doesn't.
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mc

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I have the same problem trying to import fro an SD card and from my Mac hard drive.  Teh images don't show up and I get the whirling ball until I force quit.
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mc

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Just had an email from 'get satisfaction'. Now that's what I call irony!
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Victoria Bampton - Lightroom Queen, Champion

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Get Satisfaction is the name of the software that this forum runs on... and hopefully you will get satisfaction when they figure out the cause of the bug and fix it!
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Ian Paterson

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I'm having the same problem with my iPhone 6S and LR CC 2015.6 on a Mac El Capitan. At the moment I can't import photos from the iPhone. Never had this problem with any earlier version of LR.
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Sunil Bhaskaran, Official Rep

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James,
Are you able to see the images using the Photo app?
Do you see a blank screen? Any chance that you would had changed the "Trust This Computer" option that comes up in iPhone?

Thanks,
Sunil
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This issue should be fixed but the Lightroom CC 2015.6.1 update that came out today: http://blogs.adobe.com/lightroomjournal/2016/07/lightroom-cc-2015-6-1-now-available.html
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Kathy Millatt

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This reply was created from a merged topic originally titled Since the conversion to Lightroom 2015.6, my import function only works for SD ca....

Previously, in the import dialog, my iPhone and iPad would show up in devices and display the boxes of photos in the grid display.  Now they appear as devices but the boxes of photos are blank.  There is nothing to select.  They are not even greyed out like suspected duplicates would be.

What can I do to fix this?  Nothing else has changed, leads, Mac OS version etc across this period so it must be Lightroom.
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James Linton

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With today's LR CC release (2015.6.1) this is now fixed - all photos from my iPhone 6 now show up in the import panel and I can import them as usual.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks for confirming!