Lightroom Classic: Import module no longer starting up automatically when memory card is inserted and no longer ejecting memory card when finished

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  • Problem
  • Updated 5 months ago
  • (Edited)
LR (2015.12 - build 11252390) on 2011 MacBook Pro using macOS High Sierra (10.13)

  1. Import module no longer starts up automatically when memory card is inserted in a Belkin USB reader. This problem started happening after upgrading to macOS Sierra (10.12) one year ago.
  2. Import module no longer ejecting memory card when finished importing photos. This problem started happening after upgrading to macOS High Sierra (10.13) last week.
All appropriate boxes in preferences and in Import module are checked.
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The Keeper of the Garden

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Posted 1 year ago

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Rikk Flohr, Official Rep

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Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure: 

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the behavior continue after resetting the preferences?
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Rikk Flohr, Official Rep

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If you set it to launch Lightroom instead of No Application, does it? 

My next advice would be to look at hardware. 

If, when Lightroom is open, the Import dialog does not launch
or
If, when Lightroom is closed, Lightroom does not launch
I would start trying different USB ports or test with a different card reader (or possibly direct camera connect)
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The Keeper of the Garden

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LR launches when this setting is used (as expected).

Import dialog still does not launch. Ejecting card now seems to work, after unchecking and checking the setting in the Import dialog (having started it up manually).

Trying different USB ports does not change anything. I have no other card reader at my disposal and direct camera connect is no option as that would be too cumbersome for my workflow - I'm using two different cameras with different connection cables.

Like I said before: It used to work fine up to macOS Sierra (one year ago).
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Rikk Flohr, Official Rep

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If you are expecting (with Lightroom closed) for detection of a newly inserted card to both: Launch Lightroom and initiate the Import dialog, that won't happen). Card detection can't perform both operations. 

1. If Lightroom is closed - it should launch Lightroom.
2. If Lightroom is open - it should launch the import dialog (provided you set preferences to do so).

It sounds like 1. is happening but not 2.  Correct?
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The Keeper of the Garden

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Yes, that is correct. And I've double-checked the setting in LR preferences, unchecking it and checking it once more. No difference.
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The Keeper of the Garden

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Some more info: I have two different cameras (one using CF, the other SD cards). I connected both (one after the other) directly to the MacBook Pro (using internal USB ports). Both memory cards appear on my desktop (as they should and as they also do when I use the Belkin card reader). But the LR import dialog doesn't open. Conclusion: it has nothing to do with the ports or the reader. It's a software issue.
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The Keeper of the Garden

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PROBLEM UNSOLVED SINCE ONE YEAR
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Ed Wolpov

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That problem does indeed remain unsolved. Although it does work as noted by Rikk... until the card is erased in camera. So, if I never erase my card, when I insert it into the card reader and LR isn't open, it opens the app. If LR is open when I insert the card in the reader, it opens the import dialog. Erasing the card in camera resets Image Capture to No Application.

Rikk: How can we set Image Capture to retain LR as the app to open, even after the card is erased?
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The Keeper of the Garden

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No, it doesn't work for me (and many others) in either case. Read the subthread above. 

The only thing that happens when Image Capture is set to start up LR when a memory card is inserted in a card reader, is just that: it starts up LR. And when LR is already open in that case, *nothing* happens. In other words: whatever is done or set or adjusted, the Import Dialog simply never ever automatically opens anymore. Since the upgrade to macOS Sierra.
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Jeff

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Same problem on Windows 10. This worked at one point, maybe up until 2 years ago.
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John R. Ellis, Champion

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Jeff, which version of LR do you have?  Please do Help > System Info and report the exact version.  
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Sumeet Choudhury, Employee

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Hi All,

Lightroom team is aware of this bug and it is under investigation. It would be fixed in the future builds.

Regards,
Sumeet
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Frogger

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I have just wasted an hour, trying to find out why Lightroom does not show import dialogue despite having setting correct. Also import grid is not updated when the card has pictures added and reinserted ,WIn10 PC and Lightroom Classic CC 7.3.1.  we have had updates since your post and it still doesn't work
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Sumeet Choudhury, Employee

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Hi Frogger,

Regarding this issue :
"import grid is not updated when the card has pictures added and reinserted"

It is fixed in Lr Classic CC 7.4 (latest release). Please use that and let us know if the issue is resolved.

For this issue : "Lightroom does not show import dialogue despite having setting correct. "

It should be working fine. Would you please let us know which Memory card and Reader are you using. Details like Brand name, size and speed would help us narrow down the issue. We would try to reproduce the issue in-house.

Regards,
Sumeet