Lightroom 6.10: Import issues on duplicates and Videos after update

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  • Updated 2 years ago
  • (Edited)
I am using Lightroom to import pictures & videos from various cameras (Canon EOS, Iphone 4, iPhone 6). I am using "Import" with "avoid importing duplicates" option. Everything was working fine for several years....  untill latest upgrade to 6.10... Now Import is not recognizing "duplicates" anymore and importing videos do not work properly and it is driving diffifulties in managing the catalog. I am frustrated i'll have to spend hours in correcting and managinf duplicates now ! :-(

 Here are the symptoms I observed so far :

1) All previously imported pictures are not recognized as "already imported". Therefore, even if I select "new Pictures" in the import application and click on "avoid duplicates", it does not work... all pictures in the camera are considered as "new"....  and imported when I  click on "Import"... therefore I end up in having lots of duplicates in my catalog and in the folders. This happens on all cameras I connect (canon, iphones,...). when I imported my Iphon photos again it re-imported ALL photos (7000) creating 6900 duplicates in LR. It should have imported only the 200 new pictures

2) Strange behaviour on imported videos since the upgrapde :  the "capture date" is completely wrong ! for example, I took a video on iphone on friday, April 14 ; and when I import it, it is diplayed in LR as if the video was recorded on February 2013 !

3) Some new videos I took on the Iphone are not visible in the import application.
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Posted 2 years ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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OlivierA, have you reset your preferences recently. If not, please do so: 
  1. Close Lightroom.
  2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
  3. Overwrite the Preferences when prompted by the dialog.
  4. Close Lightroom.
  5. Restart Lightroom. 
Do you still see all three behaviors after resetting your preferences?
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Hello Rikk, I tried your action plan. And unfortunately, It did not solve the issue.
Action plan removed all my preferences (this worked). 
But I still do have the issue that the "Import" module does not recognize duplicates. 
To be very precise :
 - All pictures that I imported before the upgrade and are in the catalog are not recognized as duplicate
 - Pictures imported after the upgrade and that are in the catalog, are recognized as duplicates.

Looks like if the upgrade did a  "reset" on the pictures already in the catalog so that they can not be recognized as "duplicates" if I try to import them again. This is very strange !