Lightroom: Import from SD card hang - Windows 10 Creators Update & LR 2015.10

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Hi, I have installed the windows 10 creators update early and have LR updated to 2015.10. Prior to these latest updates, I've had no problem importing images directly from an SD card. Since installing both the above, the import process hangs on the first image. Specifically, LR reads the SD card, shows the photo previews and allows me to click import. Then it hangs, having created a temp folder and copied the first image file to the destination without applying the renaming logic. This behavaior is the same on two seperate machines, one being a clean install. I can manually copy the files from the sd card to the local drive on both machines and then point LR at this folder and it imports fine. There are no permissions issues and graphics processing is turned off on both machines. Any ideas would be welcome?
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Justin Ashwood

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Posted 1 year ago

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Rikk Flohr, Official Rep

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Justin, 

I just tested a Win 10 Creator's Version with an SD card and it imported as normal. If you try a freshly formatted card with a couple of new images (as a test) does it behave normally or does it give you the same error your original card import attempt did?
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Justin Ashwood

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Hi Rikk, thanks for your reply. I have tried the import process about 10 different times on two different Dell laptops, formatting the SD cards in camera after each shoot. The cards were used in two different cameras albeit both Fuji X series (X-T1 and X-T2).

Thinking about it, I could perform two further tests, one changing the destination to my local hard disk to rule out the NAS and two, not using the import preset to rename files. I will try these tests tonight and report back.
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Justin Ashwood

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Hi, I have now tested as I described above and have some further details. If I change my import preset to target the C drive of the laptop LR is installed on (rather than my NAS via a permanently mapped windows drive) then the import process works successfully. Changing it back to the NAS as the target via the mapped windows drive results in the same failure, i.e. temp folder created containing a single image and the same non-renamed image in the target destination folder. Then LR sits there saying "Loading Files".

It's tempting to say the problem lies with the NAS however as I stated previously, if I copy the files on the SD card to the local c drive first, then use this as the import source, the process works fine, correctly importing and renaming my files to the target destination. This behaviour is the same on two different laptops.

I have to admit I'm not sure where to go next. Any ideas?
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Justin Ashwood

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By way of a further update, if I create a brand new import preset with the ONLY thing selected to copy the files to the target location on my QNAP NAS, LR proceeds to copy all the files from the SD card into the destination and then fails to import them into the catalog - it just sits there saying loading files. Clearly LR is having a problem renaming files and loading them into a catalog when the source is a Dell laptop SD card reader, reading Fuji X-T2 files targeting a QNAP NAS via a windows 10 creators update mapped drive.
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Justin Ashwood

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Hi, I have now repeated the import failure problem described above using a separate SD card reader plugged in via a USB port. For now, I have created a workaround by writing a batch file to copy the contents of my SD cards to a folder on the C drive of my windows laptop, then pointing LR at this folder to import. This process works fine. All other software on 3 different PC's is functioning fine with the QNAP NAS, only LR has exhibited a problem. For now, I will use my workaround, however I would be glad to hear of any ideas/solutions going forward.
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Todd Shaner, Champion

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There is a similar post at the below link. It appears something in the Windows 10 Creators update is affecting LR's ability to Import from an SD card to a NAS storage location.

https://forums.adobe.com/message/9490066#9490066