Import error Lightroom cc 2015

  • 1
  • Problem
  • Updated 3 years ago
The first import after downloading the update I get the following error It says " An internal error has occurred. module "importcatalogdatahelper' not found:
package.preload"ImportcattalogDataHelper.so'no file'/us/local/lib/lau/5.1
ImportcatalogDataHelper.so
No file'/usr/local/lib/lua5.1/loadall.so
Help!
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Tom Baker

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  • confused

Posted 3 years ago

  • 1
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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I haven't seen any other reports, but that sounds like your installation is damaged. I'd try uninstalling and reinstalling.
Photo of Tom Baker

Tom Baker

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It was working fine up til this recent import. I don't want to lose all my images and have to re-import them ( thousands of photos). What i did to get them on my iMac, was to import them using lightroom 5.
Photo of Tom Baker

Tom Baker

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If you uninstall and re-install, does this damage your catalog? Thanks
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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No, it doesn't. Always worth having a backup, but the uninstall/reinstall process doesn't affect catalog, preferences or presets.