PHOTOSHOP: Images not opening consistently

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  • Updated 4 years ago
  • (Edited)
I keep trying to open photos and they work a few times and then they won't open any more. I restart my computer and it works again for a couple photos and then they won't open again. I have to restart my computer and so forth. I am currently up to date with the latest version of Adobe Photoshop.
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Casey Migacz

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  • frustrated

Posted 4 years ago

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Chris Cox

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What do you mean by "they won't open"?
Can you create new documents?

And if you have to restart the computer to clear up the problem - that means that the problem is outside of Photoshop (otherwise just restarting Photoshop would clear it). So the problem could be a driver (video card, keyboard/mouse, USB stick, network volume, etc.), a utility, an OS setting, or malware.
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Casey Migacz

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I try to create a new document or open an old one but nothing happens. If Photoshop is not open it will open but nothing will appear. I checked all of those potential problem creators, but they are not an issue.
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Chris Cox

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OK, we've heard from a few people with this sort of problem on Windows.
Most solved it by reinstalling their OS (suspected malware).
A couple solved it by updating or removing driver software.