Images lost using LR5 to move from one disc to another

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I moved a large number of images from one disc to another using LR5, as I understand we are supposed to do. The images cannot be found on the new disc. The catalog looks for them, the catalog image is present, but the full image can't be found. WhenI look at the disc the files are not there, but it is clear that a large amount of data moved so I'm guessing they are there somewhere. This is a huge problem.
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Jeffrey Lewis

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  • frustrated and a bit angry

Posted 5 years ago

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Victoria Bampton - Lightroom Queen, Champion

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You're going to need to tell us a bit more Jeffrey. At the moment we don't even know your operating system, let along exactly what you did...
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Jeffrey Lewis

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Absolutely. This is a brand new iMac running Mavericks. I was moving from a MacBook also running Mavericks. The MacBook has LR5 as does the iMac. All my images were in a lightroom catalog, which resides on an external disc. When I attached the external discs that have my images to the iMac they are immediately accessible--the catalog finds them find and they are editable. The iMac has an internal 3Tb drive specifically so I could have all my images on one drive that I could access faster, and to reduce the exposure of have smaller external drives.
With the external drives attached to the iMac and using the recommended LR procedure for moving images, namely move them inside LR--highlight the files and drag/drop them to the new drive you want them on, I did exactly that. The process took a very long time, 50k images. When all the moves finished I could see all the correct file names on the iMac (and they were gone from the MacBook Pro) but the images were not visible either in LR or Finder. In LR the previews were visible but selecting one for editing in Develop mode brought up an image with the message--image not found or whatever it says. Using the right-click choice to Locate in Finder takes me to the corrent file but, again, the image is not visible. Now, just to make it interesting, when I examine the actual hard disc I find that is shows 750gb used, which is exactly what I would have expected if the files had been moved, which suggests the images were moved and somehow marked as 'not visible', but I have no idea why or how to fix that.
Just to make it more interesting, some of the files and images did move correctly and I can see both the files and the images they contain.
When I asked the LR forum this question one response I got back was "File a bug report because every month or so I see this problem reported. But no solution."
This is kind of terrifying.
I can't figure out where else to seek advice so I have returned the iMac to my Apple store and asked them to see what they can figure out. I still want the iMac, its screen and its speed. I think this is an LR issue not a Mac issue.
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MIKKI COUCH

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I can only echo your conclusion, there seems to be a lot of issues with LR5. I upgraded from LR4 and PS CS6 to LR5 and PS CC and have had continual freezing/crashes using LR5. Most notably, 21,000+ catalog pictures will just suddenly disappear from LR5 and seems to be associated while in the Development Module and SmugMug. But, this glitch happens other times. Other times LR5 just freezes. Restarting the program brings the pictures back.

LR5 seems to be very buggy. Had not issues with LR4. iMac OS 10.9 purchased 2 yrs ago.
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Victoria Bampton - Lightroom Queen, Champion

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There is a publish services bug in 5.2 that gets stuck in the publish services view - are you on 5.2? If so, that one's fixed in the 5.3 RC.

What are you doing when it freezes? It may be worth a separate thread for your issues, save clouding Jeffrey's discussion.
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Jeffrey Lewis

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I learned more this morning. It turns out that LR created file names in the location I had selected on the move-to disc, and pointed the catalog there, but then appears to have moved the images to a different location completely. Very bizarre. I have not confirmed that all the images are present somewhere.
Then there is the time consuming work of bringing the actual location into the catalog. I don't know if there is a faster or more efficient way than finding an image and asking it to locate all the ones near it.
This remains a serious mal-function in LR and I have yet to hear from anyone at Adobe either here or directly. That seems irresponsible considering that it seemed they had lost all my images. I'm an amateur, what would this be if I made my living off these images?
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Victoria Bampton - Lightroom Queen, Champion

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That does sound nasty Jeffrey. What was the location you thought you were moving the photos to, and where is the "different location entirely"? Do you still have access to the iMac in it's messed up state? I'm sure it would be useful to take a look at that catalog, for a start.
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Jeffrey Lewis

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Thank you so much for inquiring. So, the iMac is back and I am chasing images to reconnect them with the catalog; with luck and a lot of time everything can be found.I created a file entry on the iMac named 'LR5 photos' (imaginative, huh?) and began to move, using LR, files from my external disks, JML extra disc 2 and JML extra disc 3, to that location. What happened was that files were created under LR5 photos, as you would expect, and catalog changes were made in LR so that it thought images were there, but the system and LR actually created a whole other high level file set called, oddly, JML extra disc 2, where it actually deposited the images in identically named files. I have also found a send location in the file system where the system created a directory also called JML extra disc 2. So images are in two completely different locations, but they do seem to be there. The awkward part will be that while the LR catalog will find them the images will actually be scattered all over the iMac directory. That is a problem for another day, I think. This created a real mess, took a lot of time, and caused a good deal of heart burn. Again, nothing from Adobe. Thank you, Victoria, for showing interest.
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Victoria Bampton - Lightroom Queen, Champion

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Any chance of a screenshot of the Folders panel, before you go any further? That other "high level folder" might be just the clue we need. I'm wondering if the OS was reporting 2 different mount points, or some other oddity that misled Lightroom. There may even be a quicker way to fix it for you, if I can visualise what you can see.
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Jeffrey Lewis

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The folders panel in OS or in LR? Let me see if I can do both.
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Jeffrey Lewis

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https://www.dropbox.com/s/2fk46d8g9oh...

Notice in the last one the a file in LR5 pictures is empty
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Victoria Bampton - Lightroom Queen, Champion

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The LR Folders panel would be particularly helpful. And since we're doing screenshots of Finder, seeing the contents of the JML extra disc 2 folder I can see just above you LR5 pictures folder might help too.
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Jeffrey Lewis

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OK. I'll do some more when I get things going today.
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Jeffrey Lewis

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Yes, that second JML extra disc file in the OS is rather odd. I found files and images in there as well. Its all very puzzling. Thank you for being interested.
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Jeffrey Lewis

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https://www.dropbox.com/s/qis24pfll5h...

Victoria, here are a few more shots. I also just discovered that one file which appears to have moved correctly lost its key word associations. I don't know how wide spread that is yet. It's all very interesting.
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Victoria Bampton - Lightroom Queen, Champion

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That one looks more helpful. Lightroom's Folders panel is the big on I'm waiting for. I've only got one of JML Finder window in that link.
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Jeffrey Lewis

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Was that not included in what I sent you? I have now rearranged folders in LR pretty significantly so the picture there might not be useful. I'll redo everything later today or tomorrow. It is holiday season here so I am pretty busy doing house and family stuff for a few days.
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Victoria Bampton - Lightroom Queen, Champion

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Nope, sorry Jeffrey, I just had the one image on that link. You may still have the others in Dropbox - I just couldn't access them.

No rush on my account. If you're almost tidied up now, we might never know what happened anyway.
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Jeffrey Lewis

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THis is kind of frustrating. When I look in the Dropbox there are 8 screen shots.

https://www.dropbox.com/sh/l64ki2cdoq...