Photoshop: Images not saving at right size and resolution

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  • Updated 6 hours ago
  • (Edited)
I resize an image in Photoshop CC, and save it at a particular size and resolution. When I reopen it, it is at a different size and resolution. Adobe were unable to resolve the problem, advised that I needed a new root account, and referred me to Apple (I use an iMac). Apple were excellent with their attempts to resolve it, and provided a new account. The problem still exists, and as I have to resize images in considerable numbers, it is really difficult, having to resize them every time they are opened. Photoshop will not save images at the correct dimensions, and the best Adobe could do to 'help', was to refer me here. I would be grateful for any help.
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John Williamson

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  • frustrated

Posted 3 years ago

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Marilyn Muller

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That sounds exactly like my problem. Except I am using Elements 9. Never happened before now, although have not resized images for about 6 months maybe. What is going on? I have a Mac and am using Yosemite. Bummer cause I really need those images for
art submission.
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Chris Cox

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Photoshop and Elements can only save the image at the size of the image you have.

SaveForWeb can resize photos when you save, but that's about it.

One thing to pay attention to -- not all file formats can save resolution information, and not all applications pay attention to the resolution in image file formats (like web browsers).
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Marilyn Muller

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I set the resolution and all was well, but when I see the file in my folder where I placed it, the size of the file was not what I specified-
2.0 MB instead of 20 MB. This has never hapened before.
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Chris Cox

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How exactly did you specify the size of file?

Remember that the size of the document is not the same thing (because files have some overhead, plus compression).
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eartho

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are you saving the image as a jpg or some other compressed format? The 20MB you're specifying is the uncompressed size. If you're saving it as a jpg, which is compressed, of course it's going to be smaller...
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Marilyn Muller

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I go to Image- then Resize- then I change te pixel dimensions on width until pixel dimensions is close to 20.MB, first changing resolution to 300 as instructed by the site wher I am to submit. In the case of this sample image I have to reduce the width to something lower. But in some files it does't allow me to change the pixels and the only place I can adjust is doc size, which I don't do .

Photoshop is acting weird.
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Chris Cox

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Image Size specifies the size of the DOCUMENT. That is the size of the flat document, without any kind of compression. So you could have a document size of 10 Meg, that saves as a file of 500 Meg because of many layers. Or you could have a document size of 10 Meg that saves as a file of 1 Meg because the pixel data in the file compresses well on disk. Or you could have a document of 10 Meg that saves as a file of 15 Meg, because you had 5 Meg of metadata to go in the file.

Just remember that document size and file size are two different things, that are only related in very complex ways.
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John Williamson

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I posted this description of my problem 6 months ago,and my problem still persists, so I'm really grateful for Chris Cox's advice. With all due respect, however, I think we are going off at a tangent. The problem is quite simple - whatever dimension and resolution I choose to save an image, when I come to re-open it, it shows a different dimension and resolution.It makes no difference what format I save it, whether it's a PSD, Jpg, or Tiff. It appears that in many, if not all cases, the images are opened at the correctly saved sizes, even though the file data shows something different. That is no consolation however, as it has to be resized on every occasion to ensure that it will print correctly. I have used Photoshop for many years, have considerable experience with it, and have always saved images in the standard way without any problems. I'd be really grateful for a solution. All I need to do, is save an image at a size and resolution, and see when I re-open it, the same size and resolution.
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Chris Cox

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Again, Photoshop cannot do that.
Photoshop can only save the exact pixels you have in your document.
SaveForWeb allows you to resize the image when you save, but that's about it.
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eartho

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You could always take a few screenshots and show samples of the issue that you're running into. For example, let's see what the Image Size window looks like before saving and what it looks like after...
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Marilyn Muller

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Yes! That describes it. Generally, in my case the specs for art submissions will ask for a certain number along the length and width of an image. So that is what I
will typically change. But now I am sometimes not being allowed to change that at all. It's weird.
And now that I am trying to resize an image as above, and
checking the overall sizethat I have increased, and saves as usual, when I
check the saved image to upload to a site, I find the resolution has NOT changed
to what I specified but is 1/10 the size. Never saw this happen before.
Fortunately I can just leave it smaller and it still can be used. The range has to 1 to 20 MB. So 2 MB would work. But all the same when I want what I want I want it.
Hopefully they will have a patch for this after New Year?
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Chris Cox

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You can always change the pixel size (but minimize the resizes to preserve image quality), and the resolution.
But do pay attention to the size when you resize the image -- changing the resolution will change the pixel count if you allow resampling.

Again, some software (and especially web sites using ancient java code) don't read image resolution correctly - but they should read the pixel size correctly.

No, this is not happening to anyone else.

So far this sounds like a misunderstanding or user error.
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John Williamson

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This is NOT a misunderstanding or user error. It is a straightforward process to save an image file at a particular dimension and resolution - I have been doing it for years.
It does not now work correctly on my set up, and saved files, when re-opened, show incorrect data. I can't fix it, and neither can the Adobe 'experts'.

It was Adobe who tried everything they knew, using my machine, then gave up and referred me to this site.

I repeat - I save a file at, say, 300ppi, and 10 x 8ins.When I re-open it, and check the file size, the details have all changed.

The file however, is probably the correct size, (as saved), but the information is incorrect. As I cannot be sure of its size, I have to resize on every occasion I re-open a file. I have read that others do have this problem with a Mac/ PS CC combination, but it is not common knowledge. It's a simple problem, but apparently no one has a solution. If anyone has a solution, it would be great to hear it.
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Chris Cox

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If you save in a file format that does not support resolution data, then the physical size would change, while the pixel counts will remain the same (because they have to). This depends a lot on what file format you are saving to (and you haven't said).

Photoshop can only save your document at the size of your document -- they cannot change size by themselves, nor can Photoshop make changes to the document size without your explicit instructions.

Again, you are only describing something that you misunderstood, or a simple mistake on your part.
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eartho

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please provide details and screenshots. How are you saving? What format? When you re-open the image, what are the exact dimensions? Can you use quicktime to do a video recording of the process?

The more details you can provide, the easier it'll be to track down the issue.
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Paul Hampton

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I am having exactly this problem. I have a layered tif as a master, and then i reduce the size to save as a jpeg and then a pdf. Saving the pdf refuses to give the the dimensions that I input.
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John Williamson

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As I said in my earlier post above, "It makes no difference what format I save it, whether it's a PSD, Jpg, or Tiff".

I'm not sure why it's suggested I am describing 'something that I misunderstood', or 'a simple mistake' on my part; I have been processing images and saving them in the normal manner since Photoshop's first edition, and furthermore, the people at Adobe have been unable to resolve it.

I think all of this makes it unnecessary to video a simple file saving process.

As I said earlier, I save a file at, say, 300ppi, and 10 x 8ins. When I re-open it, and check the file size, the details have all changed.

I'm not making a mistake, or misunderstanding it - Not unless all the Adobe support staff are also making mistakes or misunderstanding, too.
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Chris Cox

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Because you are describing something that is quite literally impossible without a user error. Adobe support has not been able to reproduce any such problem, nor has the Photoshop team. We cannot resolve something that nobody else is seeing, and is, again, impossible without user error.

Unless you are saving through a third party plugin, what you are describing is not possible.

We'll need more details to help you figure out what you are missing when saving and opening your files.
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John Williamson

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The comments from Chris are erroneous - I did not say that Adobe had been unable to reproduce the problem. Adobe Support people took remote control of my Mac, and got the same results as me; they were unable to resolve it, so passed me to this site. I can't say any more, having summarised the situation twice already. It's real, it's not user error, and Adobe support have been unable to resolve it.

Incidentally, it appears that all replies are not showing here. I received an email from Photoshop Family on this subject 2 days ago, with interesting comments from Paul Carland, but they don't appear here. For the record, thank you Paul.
I have reproduced Paul's comments here:-
I have the same issues John. John is like me... not dumb but has worked with Photoshop for years and years... The issue is that Photoshop CC 2015 does not work in the correct resolution on retina screens.
Chris.. in order to understand this issue you MUST go to a retina screen and open and test Photoshop for yourself ... and you too Earth Oliver.
This is the only way to see what's happening.
You guys are the "Senior Computer Scientists"... go to a retina screen now...
Otherwise we'll be here forever
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Chris Cox

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Photoshop cannot save at any size other than your documents actual size unless you try to save slices or otherwise intentionally resize the document.

The retina display has nothing to do with it - that just changes the scale of the UI.

So far you have not provided any steps to reproduce the problem, and nothing that indicates that this is anything other than user error.

If you think this is a real problem, then you will have to provide exact steps to reproduce the problem.
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Darlene Susco

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I am experiencing exactly the same issues - after a couple of PS freezes, the image size is behaving as a multiplier of 72 dpi a 1200x600 dpi image @144 does not hold at 1200 x 600 - it samples down to 600x300 at 144, or 2400x1200 at 72 to get a file size of 1200x600. Been using photoshop intensely since version 2.5. This is happening in CS6.  Actions taken so far: throw out preferences, perform Adobe uninstall, and hard reinstall from disc. 
(Edited)
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Gordon Lafleur

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Chris is being extremely un-helpful. I'm experiencing this same issue and it's driving me nuts. 
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David Head

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I don't know what Chris thinks we're all doing, but I'm having the same, or very similar problem. 

I have a folder full of PDS's at whatever res they were saved at, likely what they were shot at. I use Image Processor in Bridge and save them all at 1000x800px sRGB jpgs, same location. 

I go into the JPEG folder and look at the shots. 20 photos and ONE is saved at 970x 647px. The rest are perfect. And it has the little icons in the top corner to indicate it's been changed in Camera Raw. 

I've duplicated the PSD and renamed it, downsized it to 1000px in PS and viewed it in Finder, the exact same thing happens. 

I even tried resizing to something different in PS. 1500x1000, I save and bam, 1455x971px. 

When I double click it, a jpg, it opens in Camera Raw too. 

I do this all the time, ALL THE TIME and I've never seen this before. Bonkers. 
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David Head

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I found the solution to my specific problem (I think there are a few similar, but not identical, things happening in here.) At some point I'd rotated some images in RAW. I don't know why it wasn't just set and done, but for whatever reason it had been undone, and then re-done when I ran the jpgs through Image Processor. I opened the affected shots in RAW and undid the rotate/crop - fixed. 
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lino

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is the high resolution image will change the resolution when saving into JPEG? Let say I have psd file with 1.5GB i want to save it into JPEG format. My question is the resolution of the image will be change?
(Edited)
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Lindsay

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Another person dealing with this problem.

I have set up PSD files at 960 x 1250 and 72 dpi.

I save the file as a PSD.

When I check the image size (Image --> Image Size)

My document is now 998 x 1250 at 72 dpi.

I have not changed anything manually - not the image size nor the canvas size. 

WHAT IS HAPPENING?!
(Edited)
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Lindsay

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Think I found my solution, which has to do with an artboard setting.

Here was the article I used to fix my problem (and the resizing is now, indeed, fixed):

https://forums.adobe.com/thread/1993201
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Severi Brandt

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I had the same problem. And it was because of the artboard, when I ungrouped the artboard (clicking artboard layer with right mouse button) the problem was solved. After that I was able to change canvas size normally. They really should fix this.
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tannia

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I'm having the same, or very similar problem. My exported .jpgs are not at the size I've set them to be - been working with the software for 2 years - this has never been an issue. Now, with the latest "update" of: Adobe Photoshop Version: 2015.1.2 20160113.r.355 2016/01/13:23:59:59 CL 1059143  x64.  I repeat, this has never been a problem, but now happens 100% of the time with this new 'version' update that I was forced to use when I reloaded the software on my pc.
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Byron McDade

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I am having the same problem.  My exported .jpgs are not the same size that I have set them to. For example, I have a 12,000px X 13,000px that suddenly becomes 9600x10480 when I export it. 
That same psd file opened and then saved as a.jpeg in PAINT.NET saves at the correct 12,000x13,000px dimensions. I am using Photoshop by subcription and says it is version 19. Here are my system specs:

Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799  x64
Number of Launches: 10
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.14393.1198
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Physical processor count: 4
Logical processor count: 8
Processor speed: 3392 MHz
Built-in memory: 16361 MB
Free memory: 3002 MB
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Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
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Font Preview: Medium
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clgpu[0].CLPlatformVersion="2.0 AMD-APP (1800.11)"
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License Type: Subscription
Serial number: 96040929940118273727
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\
Temporary file path: C:\Users\Byron\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 1.82T, 1.14T free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

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   PSArt.dll   Adobe Photoshop CC 2018   19.0   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop CC 2018   19.0   
   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1133690   81.1133690
   SVGRE.dll   SVGRE   79.586793   79.586793
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16   
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16   
   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960
   wu3d.dll   U3D Writer   9.3.0.113   


Required plug-ins:

   3D Studio 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Accented Edges 19.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 19.0 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 19.0 - from the file “Filter Gallery.8bf”
   Average 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Average.8bf”
   Bas Relief 19.0 - from the file “Filter Gallery.8bf”
   BMP 19.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 10.0 - from the file “Camera Raw.8bi”
   Camera Raw Filter 10.0 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 19.0 - from the file “Filter Gallery.8bf”
   Charcoal 19.0 - from the file “Filter Gallery.8bf”
   Chrome 19.0 - from the file “Filter Gallery.8bf”
   Cineon 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Cineon.8bi”
   Clouds 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Clouds.8bf”
   Collada 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Color Halftone 19.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 19.0 - from the file “Filter Gallery.8bf”
   CompuServe GIF 19.0 - from the file “Standard MultiPlugin.8bf”
   Conté Crayon 19.0 - from the file “Filter Gallery.8bf”
   Craquelure 19.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 19.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 19.0 - from the file “Filter Gallery.8bf”
   Crystallize 19.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 19.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 19.0 - from the file “Filter Gallery.8bf”
   De-Interlace 19.0 - from the file “Standard MultiPlugin.8bf”
   Dicom 19.0 - from the file “Dicom.8bi”
   Difference Clouds 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Clouds.8bf”
   Diffuse Glow 19.0 - from the file “Filter Gallery.8bf”
   Displace 19.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 19.0 - from the file “Filter Gallery.8bf”
   Eazel Acquire 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “EazelAcquire.8ba”
   Entropy 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Export Color Lookup Tables 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Export3DLUT.8be”
   Extrude 19.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “FastCore.8bx”
   Fibers 19.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 19.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 19.0 - from the file “Filter Gallery.8bf”
   Flash 3D 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Fresco 19.0 - from the file “Filter Gallery.8bf”
   Glass 19.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 19.0 - from the file “Filter Gallery.8bf”
   Google Earth 4 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Grain 19.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 19.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 19.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 19.0 - from the file “HDRMergeUI.8bf”
   HSB/HSL 19.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 19.0 - from the file “Standard MultiPlugin.8bf”
   IGES 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Ink Outlines 19.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 19.0 - from the file “JPEG2000.8bi”
   Kurtosis 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Lens Blur 19.0 - from the file “Lens Blur.8bf”
   Lens Correction 19.0 - from the file “Lens Correction.8bf”
   Lens Flare 19.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 19.0 - from the file “Liquify.8bf”
   Matlab Operation 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “ChannelPort.8bf”
   Maximum 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Mean 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Measurement Core 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “MeasurementCore.8me”
   Median 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Mezzotint 19.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   MMXCore Routines 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “MMXCore.8bx”
   Mosaic Tiles 19.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “MultiProcessor Support.8bx”
   Neon Glow 19.0 - from the file “Filter Gallery.8bf”
   Note Paper 19.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “NTSC Colors.8bf”
   Ocean Ripple 19.0 - from the file “Filter Gallery.8bf”
   OpenEXR 19.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 19.0 - from the file “Filter Gallery.8bf”
   Palette Knife 19.0 - from the file “Filter Gallery.8bf”
   Patchwork 19.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 19.0 - from the file “Standard MultiPlugin.8bf”
   PCX 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “PCX.8bi”
   Photocopy 19.0 - from the file “Filter Gallery.8bf”
   Photoshop 3D Engine 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Photoshop3DEngine.8bi”
   Photoshop Touch 19.0 - from the file “PSDX.8bi”
   Picture Package Filter 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “ChannelPort.8bf”
   Pinch 19.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Pixar.8bi”
   Plaster 19.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 19.0 - from the file “Filter Gallery.8bf”
   PLY 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Pointillize 19.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 19.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “PBM.8bi”
   Poster Edges 19.0 - from the file “Filter Gallery.8bf”
   PRC 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Radial Blur 19.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Radiance.8bi”
   Range 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Render Color Lookup Grid 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Export3DLUT.8be”
   Reticulation 19.0 - from the file “Filter Gallery.8bf”
   Ripple 19.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 19.0 - from the file “Filter Gallery.8bf”
   Save for Web 19.0 - from the file “Save for Web.8be”
   ScriptingSupport 19.0 - from the file “ScriptingSupport.8li”
   Shake Reduction 19.0 - from the file “Shake Reduction.8bf”
   Shear 19.0 - from the file “Standard MultiPlugin.8bf”
   Skewness 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Smart Blur 19.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 19.0 - from the file “Filter Gallery.8bf”
   Solarize 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Solarize.8bf”
   Spaces 19.0 - from the file “Spaces.8li”
   Spatter 19.0 - from the file “Filter Gallery.8bf”
   Spherize 19.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 19.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 19.0 - from the file “Filter Gallery.8bf”
   Stained Glass 19.0 - from the file “Filter Gallery.8bf”
   Stamp 19.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   STL 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Sumi-e 19.0 - from the file “Filter Gallery.8bf”
   Summation 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Targa 19.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 19.0 - from the file “Filter Gallery.8bf”
   Tiles 19.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 19.0 - from the file “Filter Gallery.8bf”
   Twirl 19.0 - from the file “Standard MultiPlugin.8bf”
   U3D 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Underpainting 19.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 19.0 - from the file “VanishingPoint.8bf”
   Variance 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Water Paper 19.0 - from the file “Filter Gallery.8bf”
   Watercolor 19.0 - from the file “Filter Gallery.8bf”
   Wave 19.0 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   WIA Support 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “WIASupport.8li”
   Wind 19.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “WBMP.8bi”
   ZigZag 19.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  2.11.27 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”
   com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   New Document  2.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.ccx.fnft\fnft.html”
   Libraries  2.11.27 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
   Start  2.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.ccx.start\index.html”
   Pexels  1.0.0 - from the file “C:\Users\Byron\AppData\Roaming\Adobe\CEP\extensions\com.pexels\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  3.0.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Export As  3.0.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE
Photo of Flynnski2000

Flynnski2000

  • 3 Posts
  • 0 Reply Likes
I have the same problem.  I've been using Photoshop since the mid-90's, and I've never experienced an issue like this.  Example: I reduce a 10MB file to 2MB by resizing the image.  In fact, the 2MB file size shows at the bottom of the screen.  But, when I look at saved files, the images are still 20MB. 
Photo of Abigail Onod

Abigail Onod

  • 1 Post
  • 0 Reply Likes
I am experiencing the same thing. For example I export it from Ai and save it in 80 dpi. When I open it again the resolution is already 200+ dpi. I usually work with large canvas size so having it automatically change the resolution to 200 dpi causes my computer to slow down or for scratch disks to get full. the file extensions also does not add automatically so it detect as an unknown file. Does anyone know how to fix this?
Photo of Tony

Tony

  • 1 Post
  • 0 Reply Likes
There are various sizing issues described in this thread. This response addresses one of them.

I was using the Export function in Photoshop to export PNG images sized at 150dpi via the Image Size dialog. After exporting and closing the files, when I re-opened them into Photoshop, they opened at 72dpi with the pixel dimensions about doubled.

After much web searching, I found that the Export function in Photoshop always defaults to 72dpi and will scale your pixel dimensions up or down depending whether 72 is higher or lower resolution than your working dpi. Instead, it is necessary to use the Save As function in Photoshop and choose PNG as the format. This preserves the dpi of your working file in the saved file, and re-opening a file saved this way will open at whatever dpi was set in the Image dialog when you saved (150dpi in my example).
(Edited)
Photo of Natasa Kantemiri

Natasa Kantemiri

  • 2 Posts
  • 0 Reply Likes
Hello, could anybody help me?
I am opening a tiff file in Photoshop. I convert manually to sRGB color space (from adobe 1998), and i change image dimensions to 1100x773 pixels and resolution to 72 ppi (from 300 ppi) and i save it in JPEG format. When i re-open the jpeg in Photoshop, image size is 1100x773, but resolution remains as it was before i changed it, it is 300ppi and adobe 1998 color space. Does anyone know why this is happening and what could i be doing wrong? 
Thank you all in advance
Photo of Darlene Susco

Darlene Susco

  • 2 Posts
  • 0 Reply Likes
Hi Natasa
I know! That made me crazy, too. In the image size box, there's a field "Fit To:" (3rd from top). The default is "Original Size". The dropdown has lots of options (that I find fairly useless). I use custom, then fill in the resolution I want. The file will resample then. Hope this helps.
Photo of Natasa Kantemiri

Natasa Kantemiri

  • 2 Posts
  • 0 Reply Likes
hello and thank you for your answer! the problem remains. It does it with every single image. For instance if i download a jpeg from the web (72 dpi sRGB) when i open it in photoshop it appears to be 300 dpi and adobe 1998 color space. Normally it should open a dialog window pointing out that the working space profile and the embedded profile mismatch with 3 options (as i ve set it through the color settings menu) but this window never appears it just opens the image and pixel dimensions is correct dpi and color space isnt. I cannot understand what I may have done wrong... I also want to mention that I ve set tiffs and jpegs to open through camera raw first but tiffs never do and sometimes jpegs dont either. I dont know if this is relevant
Photo of Glenn Fisher

Glenn Fisher

  • 1 Post
  • 0 Reply Likes
HEY GUYS finally a site where questions are asked in todays time frame.  i have a problem - im using brand new photoshop. latest greatest and when i import/drag drop photos into photoshop its importing them (doesnt matter file png/jpg) its making them much much smaller than what the real size it. so i have to up the size to 200% or 250% just work with the original size file. What the HECK is happening here?
 
...Also, i remember this problem years ago but i forgot the quick fix as the new photoshop looks very different. 

thank you to anyone in advance!
(Edited)
Photo of Marina Cudden

Marina Cudden

  • 2 Posts
  • 0 Reply Likes
SORTED THE ISSUE OUT for me
Photo of Darlene Susco

Darlene Susco

  • 2 Posts
  • 0 Reply Likes
Followed your steps but I cannot duplicate the issues you're having, using CC subscription. Could it be OS related? I'm still running Mac Sierra 10.12.6. 
Photo of Marina Cudden

Marina Cudden

  • 2 Posts
  • 0 Reply Likes
it was on PC using old CS5, saving a 13cmx13cm.psd, 4times the file kept reverting to 2cm x 2cm.psd all by itself,  until IT guy said uncheck that box and it worked, he said 'it was something to do with RAW files and how they were being read' it stopped the issue for me,
Photo of Kenneth Barnett

Kenneth Barnett

  • 11 Posts
  • 0 Reply Likes
I finally found a site that has my exact problem as described by John Williamson. I work with an image, get it the way I want it, flatten it, make it a certain size and resolution and save it. Usually as a TIF. When I go back later and reopen it, it is a bigger size and lower resolution. I have been having this problem for nearly 3 years, but not all the time. Sometimes it works fine but many times not. I am still using CS5 so it has nothing to do with CC. I too have been using PS for many years and it isn't operator error or any kind of misunderstanding with the process. I have been using the same process since 2003. So yes Chris Cox photoshop can do that and it does it quite frequently. I heard the same thing from the folks at Kelby One, "photoshop can't do that". Just because you can't duplicate it doesn't mean it doesn't happen. I have thousands of examples. It's an extremely frustrating problem and I still haven't seen a solution anywhere
Photo of Kenneth Barnett

Kenneth Barnett

  • 11 Posts
  • 0 Reply Likes
I was working with my images when I wrote the reply above and now have an update to that. I had one image that I forgot to flatten before I saved it. It is 24 x 16 x 300 PPI and when I opened it, it was still 24 x 16 x 300 PPI. I hadn't flattened it so I did. Then I clicked save. It was still 24 x 16 x 300 PPI on my screen. I closed the image. When I reopened it, it had changed to 30 x 20 x 240 PPI. I didn't realize that it was at that step in the process that the problem was occuring. Still no idea what's happening but maybe that's one step closer.
Photo of Kenneth Barnett

Kenneth Barnett

  • 11 Posts
  • 0 Reply Likes
This problem also doesn't have anything to do with a retina display as I have never had one.
Photo of Erin Tokarz

Erin Tokarz

  • 2 Posts
  • 0 Reply Likes
help. has anyone figured this out? Ive been chatting with adobe all day and they just don't seem to understand...and then they disappear.

Photo of Erin Tokarz

Erin Tokarz

  • 2 Posts
  • 0 Reply Likes
I am having the same problem with file resolution changing when opening into camera raw and photoshop. My 72dpi jpegs open as 300dpi jpegs at a different bit depth too. But, size still the same, pixel count or inch. Ive never had this problem before today.
Photo of Cristen Gillespie

Cristen Gillespie

  • 1210 Posts
  • 318 Reply Likes
Have you checked your camera raw workspace? Or are you saying you have it set to open at 72 ppi (why?), and it opens in PS at 300 ppi anyway? Bit depth is also set in the Camera Raw workspace.

PPI is for print resolution. It doesn't affect your camera's raw file, which are a given number of pixels. They don't arrive out of your camera as 72 ppi, 300 ppi, or 1200 ppi. Somewhere it appears you're telling CR/PS to decide—for print— that the paper dimension is 300 pixels per inch and the bit depth 8 or 16 bit, whatever you're seeing.

(Edited)