Lightroom CC for mobile: Images lost when iPhone has low space

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
  • (Edited)
I’ve experienced this twice and I’m pretty sure that the low storage is the cause. After you finish shooting It shows a message to free up space. However once you do it, it seems they’re not recalled from the temp cache and are deleted forever :( I shot a panorama and only two images showed up in the album. The cloud icon says everything is synced. I’m 100% the pictures were taken. The processing batch showed 10 images needs to be developed before the low storage notification showed up.
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David

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Posted 1 year ago

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Rikk Flohr, Official Rep

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Greetings David,

I discussed your question with one of the engineers and we'd like to collect a diagnostic log from you if you are willing.

*iOS Log File* can be triggered when you  open up the  Lr Mobile settings and  then navigate in to the Help&Support section and long-press (2-3 sec) “Access our Support Forum”-entry and a  diagnostic log will be generated and attached to your local mail client.

Send to: 

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David

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Sure, done.
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Rikk Flohr, Official Rep

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Thanks
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Rikk Flohr, Official Rep

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We've identified the issue and logged it. We will work on this for a future update. Thanks for the help!

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David

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Glad to hear this. Btw any chance of recovering those unprocessed images? Are they still somewhere or gone forever?
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Rikk Flohr, Official Rep

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