Images do not sort correctly or consistently in LR CC 7.2 after downgrading from 7.3/7.3.1

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  • Updated 2 months ago
I have images from several cameras with date/time sync'd between cameras. Plus I have some duplicate images imported from my Adobe sync'd account.  All images go into a single catalog organized by date.  I use the 'Sort: Capture Time feature to coordinate my images for culling, editing, etc. 

Since downgrading to 7.2 from the glitchy 7.3/7.3.1, I'm finding that 7.2 no longer consistently sorts my images from my four cameras (+ sync'd files) by date.  Sometimes yes, sometimes no.  The problem sometimes resolves itself when I delete sync'd images - but not always.  

I'd like to emphasize that this is a new problem that only occurred after attempting to use the failed 7.3 and then downgrading to 7.2.  I'm running Windows 10 Home w/16 g memory, all files on my main hard disk.

It appears that this may be yet ANOTHER problem with LR's root file management system.

Is there an ETA for fixes to basic program functionality that were broken in the release of 7.3?
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Art Davis

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  • Frustrated and disappointed.

Posted 2 months ago

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John R. Ellis, Champion

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LR 7.0 introduced a bug with the capture times of photos synced from LR CC: https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-sync-from-iphone-lr-sets-inconsistent-capture-date-incorrect-sorting

You can work around that bug: select all of the photos; do the menu command Metadata > Edit Capture Time; and click Change All. 

Once you've applied that workaround to the synced photos, do you still observe sorting issues?  If so, I think Adobe is only likely to take a look if you're able to provide a small sample catalog with a few photos showing the incorrect order -- you could zip up the .lrcat catalog file along with the photos and make it available via Dropbox or a similar service.  

LR has long had a number of capture-time bugs, and past experience suggests that Adobe is unlikely to take a look unless they can easily reproduce the problem with sample photos and catalog.
(Edited)
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Art Davis

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John,

At this point, I've deleted most of my sync'd files.  I'll attempt to round up some problem files tomorrow (meaning later today).  Assuming I'm successful, where and to whom should I send them?

And I will test out the work around you suggest.  Thanks so much for getting back to me.
Best,
Art Davis

PS
Even though I've not had this issue before, it is a bit discouraging to learn that Adobe knows there is a problem and apparently chooses to do nothing about it - except as a one-off problem solving effort - which doesn't sound like a good programming strategy nor a sound business solution. 
      The more issues I see coming out of version 7.3, the lower my confidence goes.  I hope they can get their act together to fix the basics.
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John R. Ellis, Champion

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I suggest applying the workaround first, and only if that doesn't address the problem trying to put together some sample photos and a .lrcat catalog file. You can zip them up and upload to Dropbox or similar, and then post the sharing link here (so don't include any confidential photos).