Photoshop CC 2019: Images and Assets "Disappearing"

  • 1
  • Problem
  • Updated 2 weeks ago
  • (Edited)
With the new update to CC2019, sometimes certain layers will be "cropped" or "missing" a chunk of its visual data. This also happens a lot with text layers, where characters and lines of text "disappear". I use quotes because, the actual stuff is there, and if you zoom out/zoom in, move the layer or toggle the layer visibility they restore back to normal.

Really really annoying...
Photo of Joey Roth

Joey Roth

  • 1 Post
  • 0 Reply Likes

Posted 3 months ago

  • 1
Photo of Kukurykus

Kukurykus

  • 664 Posts
  • 173 Reply Likes
I experienced the same. You may set 'Use Graphics Processor' to on/off in Performance of Preferences.
(Edited)
Photo of Andrew Sender

Andrew Sender, Employee

  • 44 Posts
  • 21 Reply Likes
Hi Joey,
We are so sorry for you frustrating experience.  I'll have the engineering team look into this.  In the mean time, can you try enable Preferences -> Performance -> "Legacy Compositing" and see if this resolves your issue?
If you're okay with this, could you email me (sender@adobe.com) the PSD file you using where you're seeing the issue?  This would greatly help out team identify the issue.
Sincerely,
Andrew
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14992 Posts
  • 2088 Reply Likes
Please update to Photoshop CC 20.0.1. it should correct your issues.

This update includes fixes to some of the top customer reported issues among other bug fixes. 

See what’s fixed

To update Photoshop CC to 20.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop CC. More detailed instructions for updating
Photo of Manish Srivastava

Manish Srivastava

  • 3 Posts
  • 0 Reply Likes
How to fix text disappearing problem in photoshop cc 2019. Earlier it was not happening.. when i installed it..but suddenly it's not working...it's irritating....plzzz help sir...
Photo of Manish Srivastava

Manish Srivastava

  • 3 Posts
  • 0 Reply Likes
How to fix text disappearing problem in photoshop cc 2019. Earlier it was not happening.. when i installed it..but suddenly it's not working...it's irritating....plzzz help sir...