Photoshop CC: Image place error message: Could not complete your request because of a program error

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  • Problem
  • Updated 3 years ago
  • (Edited)
Every time I try to open a file or place an image in in photoshop CC I get an error message before I have time to navigate to a file and select it. The message is "could not complete your request because of a program error"
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Natalie Williamson

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  • frustrated

Posted 5 years ago

  • 2
Photo of David Dobish

David Dobish, Senior QE Photoshop

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Are you on 10.9?

Are you using Coverflow in the place dialog?

Try switching to something other than coverflow view mode.
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Dennis Dunleavy

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im getting same error all of a sudden when placing an image. Im using photoshop CC.
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Chris Cox

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Please see David's response above.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Does updating to Mac OS X 10.9.1 or later fix this for you?
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John Gaudette

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This sam problem started occurring today, for me.
Running on Yosemite, Photoshop cc2014.
Is there any word from Adobe on a fix.
I can shut down the program and get it to do one photo, such a pain when I have a whole list to do.
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John Gaudette

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BTW I'm running 10.10.1 yosemite
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is Photoshop up to date? (2014.2.1 update)

Try restoring your preferences: http://blogs.adobe.com/crawlspace/201...

If you do restore your prefs, please save a copy of your existing prefs in case they turn out to be the culprit. Having the bad prefs can sometimes help us track down the issue.
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John Gaudette

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Jeff,
Just did all you said, I am running 2014.2.1, deleted preferences, restarted. Was able to do two without crash. Didn't go further, because I was just doing test.
I saved the old file to my desk top. If you can tell me how to send I'll send to you.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Zip 'em up and post 'em to Creative Cloud. Then post the URL.
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John Gaudette

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Jeff
Here you go:
http://adobe.ly/1ymZTzc
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John Gaudette

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Thanks for your help