Photoshop CS6: Image imported invisible (outdated video card driver)

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  • Updated 6 years ago
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I intalled the trial version of PS6 (french) When I imported a photo (any kind) from bridge or directly, it stays invisible on the backround layer on my worktable (the file name is there) and I can see the image only when I move the layer with the mouse. So it is impossible to work on the image. Any clue?
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Robert Beriau

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Posted 6 years ago

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Chris Cox

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You need to update your video card driver from the GPU maker's website.
This is a common problem with some older video card drivers.
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Robert Beriau

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I did it and its a brand new Intel HD graphic and a Nvidia graphic 3d card with a Intel Core i7.

no change.

thanks
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Chris Cox

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Then either something is wrong with your video card, or you didn't get the drivers updated correctly from the GPU maker's website.

Until you can get the drivers sorted out, try turning off GPU features in Photoshop's preferences and relaunching Photoshop.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Robert,

It may help if we can could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...

Have you tried disabling OpenGL as a troubleshooting step:

http://blogs.adobe.com/crawlspace/201...
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Robert Beriau

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Thanks it works when disabling OpenGL
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Chris Cox

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That tells us for certain that it is a bug in your video card driver.
But at least you can get work done in Photoshop until you can get the driver cleaned up and updated.