Photoshop: Image displays with missing portions after computer restart.

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  • Updated 6 years ago
  • (Edited)
I've just started with CS6 and have found a potential bug. The first image I open after the computer has been restarted shows up with two or more large open squares where the cross-hatch background shows through the image. If I use a filter or an action on the image the blocks fill in. Or when I open subsequent images they open and display the complete image. I've not seen a similar problem with CS5 or 4.
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Stephen C Kenney

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Posted 6 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you on windows? This sounds like an old driver issue.

Determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver. GPU and OpenGL support | Photoshop CS4, CS5: http://adobe.ly/OpenGL
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Stephen C Kenney

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I hadn't thought of that because I did not see this problem on CS5 or 4. I had just recently (within the last month or so) updated my nVidia drivers and just now checked the website and I have the current driver. Thanks.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yeah. CS6 is using more GPU API than ever before, so it's very different than CS4/CS5 in terms of how it interacts with the video card.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Let me know if that solves the problem