Image disappear when using selection tool Photoshop cs6

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  • Updated 2 years ago
I work with Photoshop CS6 for several months. From time to time I get the following error:
When I use the selection tool or vector tool ( rectangle for example) the image just disappears. I left with all the menus but no picture. When I press esc to cancel the tool, the image returns to the work screen. The problem is solved only after I close and reopen Photoshop.

Win 7 64bit, intel i7, 16GB RAM, ATI Radeon 5700HD
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budflower

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  • frustrated

Posted 3 years ago

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Chris Cox, Sr. Computer Scientist

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Update your video card driver to ATI version 12.8 (you don't want 12.10 or 12.11).

Or turn off GPU drawing until you can get the video card driver updated.
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budflower

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Hi chris,
Thanks for the quick response.
Why I do not want version 12.10? (It is the only latest version of my video card that appears on ATI website)

http://support.amd.com/us/gpudownload...
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Chris Cox, Sr. Computer Scientist

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12.10 and 12.11 have some serious bugs. We're working with ATI to get those fixed.

Get the 12.8 release, it's pretty stable.
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Debra Krajec

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IS THIS RELATED TO MY PROBLEM w/Photoshop CC? Whenever I make a selection, with magic wand, lassos, etc. my canvas goes BLACK, & flashes...I can see my drawing beneathe the black canvas, flashes on and off... help? I uninstalled and reinstalled my GPU and updated drivers just now, still does it.

HELP?
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Chris Cox, Sr. Computer Scientist

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That sounds like Windows 8 behavior, related to the GPU and video card drivers. Make sure you are updating your video card driver from the GPU maker's website, not Microsoft and not the system builder.
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kaitlyn satterfield

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i have done all of the above WTF!!!!!!!!!!!!1 lol i dont know what els i can do
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Chris Cox, Sr. Computer Scientist

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If you updated the driver from the GPU maker's website and it still isn't working correctly, then you can try setting the GPU mode to Basic, or turning off the GPU. Then you need to contact the GPU maker and work with them to figure out what is going wrong with your video card driver.
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rodney artiles

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i have the same problem as above. image goes black and flashes in and out when using the selection tool, although everything works properly if i can ignore the strobe effect. I dont know what a GPU is, or how to update drivers etc. any links to how to do these things would help. im running windows 8 on a new surface pro with the trial version of photoshop.
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Chris Cox, Sr. Computer Scientist

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GPU is the processor on your video card.

Strobing sounds more like the Win8 bug that Microsoft hasn't fixed yet.
But the solution is still to update your video card driver from the GPU maker's website.
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Rachel May

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And these people have asked you the same question multiple times. We do not know how to update any video card or whatever tech language you are talking about. Speak in plain terms so we can fix this problem. This is the main issue I have with adobe. They don't speak plain English. I want to be able to finish the last project for the semester without going through hours of tech language and trying to translate it all into a simple solution. Just give us a link or something.
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Chris Cox, Sr. Computer Scientist

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We do not have your video card, so we don't know what brand or model GPU is on that card. You need to go to the GPU maker's website and get the driver for your model of GPU. Nobody can give you a specific link because nobody else but you knows which GPU maker's site to go to, or which specific driver you need for your system (they can vary by model, as well as OS version).
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Rachel May

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How bout a note that states that Creative Cloud is not compatible with Windows 8? Companies leave us those notes so we don't waste money on something that won't work with certain computers. At least it was just a free trail.
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Chris Cox, Sr. Computer Scientist

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Photoshop CC is compatible with Windows 8.

But you have a bad video card driver that you have not updated - and that driver contains bugs which are fixed in later versions of the video card driver.