Elements 13: Image>resize>scale doesn't work (Mac)

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  • Updated 4 years ago
  • Solved
  • (Edited)
Adobe Photoshop Elements 13 for Mac. In previous versions I could resize an image by selecting Image >resize>scale and then drag a corner to get a new size with proportions constrained. This no longer works under Elements 13. What should I do?
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Brian Will

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is the command disabled? Do you get an error?
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Brian Will

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The command is functional, but when I drag a corner of the image proprtions are not constrained. This worked fine in several previous versions of Elements but not in 13.
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Brian Will

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I find it completely frustrating that Adobe does not provide phone support for this software and that it is impossible to get any recognition that there is a bug in the software - and that it is being addressed.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Brian,

I cannot reproduce this issue on Mac OS 10.9.5

What version of OS X are you on?
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Brian Will

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I am on Yosemite, 10.10.1.

Once again, if I select image>resize>scale, dragging a corner should constrain the image proportions. I updated to PE 13 about the same time I updated to Yosemite and the proportions are no longer constrained.

I also hear somewhere that holding down the option key while dragging should accomplish the same result. It does not.
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Brian Will

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I just reset preferences and find that the resize process works. I'm not sure what happened, but this seems to have resolved my problem. Thank you.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Excellent! Glad to hear.