ELEMENTS ORGANIZER - image not visible, only a hourglass

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  • Updated 3 years ago
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In Photoshop, I can not see all the images. Sometimes I see an hourglass. When I double-click the picture I see the image. In the overview of all the pictures I do not see all the pictures. Only when I double-click the image. What should I do to see all photos in the list? Sorry for the bad grammar.
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Jocaba G. Looijenga-Noorlander

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  • frustrated

Posted 3 years ago

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Chris Cox

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Which application are you using?
Which version?

Photoshop does not have a grid like that.
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Michel BRETECHER, Champion

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Chris,
That's the Elements 13 organizer (see the Elements logo on the top left)
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Jocaba G. Looijenga-Noorlander

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Hey Chris, it is photoshop elements 13.
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Michel BRETECHER, Champion

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The hourglass means that the thumbnail preview has not yet been created.
That may take time if you are importing many files, especially if those files are large or raw ones.
The task of creating the thumbnails is to read each individual file, convert it for raw files and creating a new reduced version. That's done as a background task and does not prevent you to open the files with the hourglass.
To force the creation of selected (highlighted) thumbnails, right click and select the option to 'update thumbnails'.
Note that you are showing the default 'adaptative' thumbnail grid which uses all the display space to show thumbnails. You can use the usual 'detail' view showing file name and date via the menu or the shortcut Ctrl D.
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Jocaba G. Looijenga-Noorlander

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Hey Michel,

thanks for your answer and explanation. I have waited for an hour, but still no preview. The program is always bizzy with something but it has not effect on the images.

I wil trie to update the thumbnails" and use the usual "detail" view showing file name and date. Thanks for your help!
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Jocaba G. Looijenga-Noorlander

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Hello,

The background task is always loading, but nothing happens. When i force the creation of a selected thumbnails to update, still no picture in the overview. It just doesn't do anything. I still see the hourglass.

I see the picture when I double-click the individual file. When i go back tot the overview i still see the hourglass.

Do you have a solution to this problem?
(I have adobe photoshop elements 13)
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Michel BRETECHER, Champion

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One reason might be that the size of the pictures in pixels is very high, which can happen for scanned images.
The troubleshooting step if you are dealing with 'normal' camera images is to delete a cache file in the catalog.
- locate your catalog on your computer: use the menu Help/System Information to find the folder of your current catalog. It is generally a hidden folder in Windows; if so, set the explorer to show hidden folders.
- delete the file 'thumb.5.cache'
- restart the organizer, which will recreate the thumbnail cache, and wait for the rebuilding of the thumbnails (be patient...)