Photoshop CC 2017: Image breaks up when using raw filter (Win - graphics driver issue)

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  • Problem
  • Updated 3 months ago
  • Solved
  • (Edited)
When editing Raw, TIFF and JPG images in the raw editor of PS, the image begins to break up after moving a couple or so adjustment sliders. The changes "take" and if the file is saved then viewed in PS it is intact and reflects the changes. My PS software is current (I reinstalled it hoping to correct the problem). My Nvidia graphics driver is current. Using Win 8.1, i7 processor, 32GB memory and 2T hard drive. Any help would be appreciated. I have a photo of the problem but can find no place here to attach it. Thanks.
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William F Maxwell

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  • Very Frustrated!

Posted 2 years ago

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Nina Fairhurst

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My camera raw started making the small boxes when using the sliders and liquify filter is stuttering, not precised like it was.  This started happening recently and I don't know why.  Turning off my gpu in photoshop and camra raw did stop it, but I know it's not the answer either.  Hope it's fixed soon...
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Giuseppe Aulicino

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problem solved reading one of the first comment on this thread and
 unticking edit->preferences->camera raw-> use graphic processor

thanks a million !!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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This issue should be fixed in current versions of Camera Raw (9.12 or later) Let me know if you're still having issue.
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Ketan Gajria

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I had this same issue when the thread first started and by rolling back my Nvidia drivers it solved the issue. It has just returned as of late December, 2018 and I can only solve it by disabling the GPU for ACR. I have a GeForce 1060, Windows 10 64-bit, 32 GB RAM, Intel Core i7 6700K processor.
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JD

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I have an Nvidia GTX 1080ti and mine is doing the same thing.  Very frustrating.  
{Camera Raw Version 11.1 /  Nvidia Version 417.35} both current.
Not cool having to "untick" the use of a graphics card that costs as much as a mortgage payment. 
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Ketan Gajria

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Rikk, thanks for the suggestion. I tried the solution and it's possible there was a slight improvement, but the image will still break up. I find that when I zoom out to a small magnification there is less of an issue whereas zooming in to a pixel level results in more image tearing when performing the same slider actions. Here is a screenshot of what it looks like with the suggested change:

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Rikk Flohr, Official Rep

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If after changing that line in the file you still see the issue, your next stop is nVidia's website to make sure you have the latest driver installed. You may need to do a clean install of the driver.
(Note: do not rely on Windows to update your driver as the Microsoft reported update is often several versions old)
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Ketan Gajria

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Thanks Rikk. I do have the latest driver installed and use Nvidia's GeForce Experience software to do a clean install every time:

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Rikk Flohr, Official Rep

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A clean install involves removing all nVidia software from your PC and reinstalling from scratch. You can't do a true clean install from inside the nVidia software.  

That said, I am running Win 10 1803 (build 17134.472)
nVidia: 417.35
Camera Raw 11.1.0.112

I am not seeing any tiling issues at any magnification.  I would recommend doing the clean install on your video driver. 
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Ketan Gajria

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Hi Rikk, thank you, this uninstall-reinstall approach seems to be working with the file that was tiling previously.
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JD

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THANK YOU Rikk!!  Changing the app data config file to directx worked!

For those who read this later and want to try this solution, I will cut and paste what he suggested previously, here:

You might want to check for this file on your PC %USERPROFILE%\AppData\Roaming\Adobe\CameraRaw\GPU\Camera Raw GPU Config.txt
In that file look for a line like:
  • crs:gpu_preferred_system="OpenGL"
If you find it change it to:
  • crs:gpu_preferred_system="DirectX"
You can edit the file with a plain text editor. Let us know if it solves your issue.

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JD

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I have no idea why it put my comment on here twice.  sorry :/ can't remove it either.
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Rikk Flohr, Official Rep

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I took care of it
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JD

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You are truly the man.  This is great resource I will use again.  Thank you!
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Rikk Flohr, Official Rep

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Official Response
JD, 

You might want to check for this file on your PC %USERPROFILE%\AppData\Roaming\Adobe\CameraRaw\GPU\Camera Raw GPU Config.txt

In that file look for a line like:
  • crs:gpu_preferred_system="OpenGL"
If you find it change it to:
  • crs:gpu_preferred_system="DirectX"
You can edit the file with a plain text editor. Let us know if it solves your issue.
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Balázs Andor Zalányi

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This reply was created from a merged topic originally titled Camera Raw - photo "falls apart" while adjusting sliders.

  Hi,
after opening any photo from Adobe Bridge in the Camera Raw
window the image kind of falls apart while adjusting any of the sliders
(as seen below). This happens on 2 different computers, one of which is
freshly installed.
I first noticed 2 weeks ago, however mostly I use Lightroom CC which is unaffected.
How could I solve this?
Thank you,
  Balazs