Lightroom CC: iMac reports Clould storage full. iPad correctly reports 617GB available

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  • Updated 4 weeks ago
  • (Edited)
Good morning. I primarily use my 10.5 iPad Pro for LRCC. All importing, editing, sharing and keywording etc is done on the iPad. It works great.I also have an account on my wife’s iMac. I have installed LRCC on it. I use the iMac for backups. A copy of all LRCC photos are downed and stored on a drobo. Then up to Crashplan. Two days ago I checked the status of the iMac. Photos imported on my iPad had propagated to the the iMac. On the grid view everything looked fine. When I viewed single photos they were heavily pixelated. I wrote this off and suspected after completing syncing all would be well.Today when I checked the iMac nothing changed. Photos pixelated. THen I checked the sync status on the iMac. LRCC reports that my cloud storage space is full. My iPad reports I have 617GB available.The iMac is LRCC V1.3 on High Sierra 10.13.4The iPad is LRCC V3.2.1 674202 on iOS 11.3.1I think that covers it. Any help would be appreceiateed THanksMonty
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Monty

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Posted 1 month ago

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Barry Young, Director of Engineering, Lightroom products

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LrCC should give you more information in the cloud icon. It doesn't seem to have a good connection. If you restart LrCC does it fix itself? If not, try logging out on the Mac and logging back in again. 

1) Go to the creative cloud application in the top bar on the Mac (where all Adobe apps are managed)
2) Click on your picture then sign out and back in again
3) Restart LrCC
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Monty

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Thanks for your suggestion.

I logged out of the Creative Cloud Application

I rebooted the iMac

I logged into the Creative Cloud Application

Then started LRCC


Much to my suprise , the storage amount was displayed correctly. (see attached). After closing the information dialogue window, I browsed a bit in LRCC. I then checked the storage amount via the Cloud Icon and it displayed the “storage full” information.


So.. Everytime I close LRCC, log out of Creative Cloud Application, log into Creative Cloud Application then start LRCC, ONCE the storage amount is displayed correctly. Subsequent viewing displays “storage full”


As you can see LRCC has to sync over 8,000 photos yet. Unless you have other suggestions, I’ll wait a day to see if the sync is progressing.


THank

Monty

(Edited)
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Barry Young, Director of Engineering, Lightroom products

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If you can capture a log we can look into it.

1) CMD + , to open prefs
2) Hold down Alt and click Diagnostic Log button that appears
3) Send result to byoung @ adobe . com 

Also, let me know if syncing is continuing to make progress.

Barry
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Monty

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Email sent, thank you Barry!
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Julie Kmoch, Sr. Development Manager

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Monty, we suspect that our initial UI is causing some confusion. That empty, grey bar that shows up initially actually means we haven't figured out yet how much storage you're using. And the fact that it settles into a state where it shows 406 MB used seems to match what you're showing on your iPad. The length of the blue bars match. (Although it makes it clear that we also need to sync up with our colleagues to use the same terminology: the desktop shows "amount used" and mobile shows "amount remaining".)
With that explanation, does it seem that the two devices agree?
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Monty

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Julie, the initial UI shows the correct state (406MB used) THEN it settles into a state showing the empty grey bar.
Another 48 hours have passed and LRCC initially shows 8657 photos syncing (before going to the grey bar). Two days ands 35 photos have completed syncing....