Bridge CC 2019: Thumbnails/Previews not rendering correctly

  • 3
  • Problem
  • Updated 3 weeks ago
  • (Edited)
Thumbnails not showing or showing with not properly and it freezes Bridge while trying to build previews or thumbnails.

Usually it looks like this:


But changing the options, purging cash or clicking to "Generate Quick Thumbnail" may instantly change the pattern on the thumbnails, so they are not stored like this, they are just showed like this, could be problem with using Vega GPU.
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Oleksandr Trokhymchuk

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Posted 11 months ago

  • 3
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Deepak Gupta, Employee

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Hi,

Seems like this is an issue with GPU driver. Please use the software rendering option in Bridge.

Launch Bridge -> open Preferences Dialog -> Advanced Tab -> Turn on "Use Software Rendering" -> Restart Bridge -> Now purge cache for above shown files.

Please check and confirm.

Thanks,
Deepak Gupta
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Oleksandr Trokhymchuk

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Thank you for suggestion, but unfortunately this doesn't work. You wrote on another forum that you're working on this issue, so I hope to get result soon.
Looking forward to using new Bridge on my working iMac Pro. Bridge cc2018 sucks - it is very slow. cc2019 looks to be much more faster...
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Alan Howe

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Same problem here... Bridge locks up while generating thumbnails on the iMac. Had to force quit via Activity Monitor. Software rendering with folders of hundreds of files simply unacceptable
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martin argyroglo callias bey

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same problem. if you have a solution ?
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Klemens Werner

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I have the same problem - unbelievable - has nobody tested it from Adobe ??? So - back to CC2018
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Thom Carpenter

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I have the same problem using iMac pro 2017
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JJohnsen

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Same problem here - all black
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David Converse

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Best bet is to revert to 2018 on the iMac Pro.
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Shayben Moussa

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Im Having the same issue on my iMac Pro
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Abhishek Seth, Employee

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Dear Users,

We are aware of this issue on iMac Pro machines in Bridge CC 2019.

While we are investigating, please use Bridge CC2018.

Please follow the steps to revert to CC 2018 
https://helpx.adobe.com/in/download-install/using/install-previous-version.html
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John Heuser

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BTW, not just Macs--I'm experiencing similar issue on PC
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David Converse

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Bridge was just updated to fix this issue, try the newest version.
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Elia Mazzaro

  • 20 Posts
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I have a very similar problem.
I already try to disable the GPU but notting canghe.
My system is: AMD CPU FX-8530 / GPU: Ati FireProW5000
Here some example:


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Russell Elloway

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EXACTLY ... those pink / red squares ... i'm having the same problem ... NVIDIA GFORCE 760 on WIN10 machine.
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Nina Rochette

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I have this problem too. Same as Elia Mazzaro. I am running Mojave 10.14.1.
(Edited)
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Kukurykus

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So why don't you post in his subtheard ;)
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Abhishek Seth, Employee

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Dear Users,

Request you to upgrade to the latest version of Bridge CC (9.0.2.219) which contains fix for this issue.

In case the issue persists, please send some sample files along with OS and Hardware details at abseth@adobe.com

Regards,
Abhishek Seth.
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Gime

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I experience this in an other way.
Previews are generated, but they are looking like if they were just poor quality thumbnail pictures dumb-scaled up: awfully pixelated and color-bleeded. :(
Any settings I've found and/or suggested in any forums including this, are resulting the same shitty quality. :(
I am a CC subscriber and as so I always have the latest Br, but this issue is quite old... 
(Edited)
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Melanie Cashman

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I have the latest version of bridge & the when I preview the photos, they appear all all fuzzy & pixelated to the point where I can't even see the photo at all.

I'm not able to screenshot it to show you, but they look like the first image in this thread of the thumbnails. 

Any suggestions or further updates would be helpful! I've messed with the preferences, but so far nothing's worked. Definitely slowed down my work flow :/