Photoshop CC 2015.5.1: iMac locks up using on OS X 10.12.1

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
2015 iMac 5k 27" locks up when I used ps cc 2015.5.1.

I've been keeping a log and it happens generally every 48 hours. This is my work iMac and it will randomly happen during all hours of the work day. I also use Illustrator and InDesign and this issue doesn't occur when using these programs.

It generally happens when trying to create a layer clipping mask or when trying to rename a layer. The entire Mac locks up, including the clock in the menu bar. I can still move the mouse but nothing responds. The computer never recovers as I've waited 15 minutes before. I always have to force-shutdown the Mac. The only other times it's happened is when going to/from Safari or Finder to PS.

I'm going to report this issue to my IT department and hope they'll update me to the latest version of CC and hopefully this will resolve the issue.
Photo of Adam Price

Adam Price

  • 1 Post
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15025 Posts
  • 2099 Reply Likes
A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (video card driver, etc), failing/damage hard disk, damaged OS installation, or failing hardware (hard disk, video card, etc).