Photoshop Elements: Update changed toolbar

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  • Updated 7 years ago
  • (Edited)
I wonder if you know just how angry you make your customers, or if you just don't care. You keep sending "updates" and if I delete the update, it just keeps coming back until I finally accept it just to make you stop annoying me. Your latest "update" changed by Adobe Acrobat Elements toolbar so that, for example, I can no longer set my watercan tool to only fill contiguous areas. I've just spent more than an hour trying to fix the problem myself or get technical support from Adobe. The online chat guy didn't know anything. The telephone guy put me on hold for a very long time. Now I'm writing to you, but frankly I'm skeptical about ever getting any satisfaction. In the future, I'll just avoid buying products from Adobe. f.norwood@att.net
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FREDERICK NORWOOD

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  • angry

Posted 7 years ago

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FREDERICK NORWOOD

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It is hard to express how much I hate Adobe for wasting so many hours of my time today. You changed my toolbar on Adobe Photoshop Elements. I want my old toolbar back. Is that too much to ask?

Apparently it is Adobe's policy to waste as much of your customer's valuable time as possible. Evidently, you won't post this message until you waste some more of my time. I hate this!

Is that enough paragraphs for you?

This reply was created from a merged topic originally titled
I am so angry I could spit..
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Frederick, is your question about Acrobat Elements or Photoshop Elements?
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FREDERICK NORWOOD

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Thank you for getting back to me. I've calmed down, now, and solved the problem myself. It was about Photoshop Elements, my anger made me confused.

Now that I've calmed down, let me explain briefly. I get "updates" from Adobe often, it seems like once a week. These updates have, so far, never done anything useful, but often change the setting on my computer, so that I have to take the time to put things back the way I like them.

Then, when I went to www.adobe.com, the menu was so confusing, there were so many choices, and it took so long to find anything, that I got really frustrated. Sorry for venting on your web page.

I know I've made some rather poor decisions lately, Dave, but I'm all right now.
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Geoff Walker, Champion

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That's good news, yes it all can be confusing on the Adobe.com site for sure. But tell us more about the "updates", what are they for? Most auto updates can be turned off in the applications so with a bit more information maybe we can point you in the right direction to ease your frustration.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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No prob. Sorry you had trouble. We want you to be successful with Elements. You can always post questions or concerns here or on our User to User forums on the weekends. Tech Support is closed on weekends. Chat support is only enabled to do sales and customer service issues - not so much product technical support.
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FREDERICK NORWOOD

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I don't quite know how to describe the "updates" but the next time I get one, I'll cut and paste it here.

Thanks for your help.
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Geoff Walker, Champion

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If they are automatic checks, in most applications preferences there is the option to turn off auto checking for updates - have a look in preferences.