Revel: surprised by move from discontinued service, confused about what happened

  • 1
  • Problem
  • Updated 5 years ago
  • (Edited)
I'm very upset, I got an email at 11:42 this morning telling me they are MOVING my photos...I didn't sign anything or have any idea this was about to happen. At 12:19, less than an hour later, I got an email saying my photos have been moved!!! I want my photos back on my computer, If this is what I get for having Photoshop Elements...I want it OFF my computer. No one has ANY RIGHT to take things off my computer without my premission. If this is the case, put my photos BACK and I will do away with anything that has ADOBE connected to my computer!!! It also upsets me that there is not a phone number to contact you!!!! This is NOT the type of company I wish to do business with! Eva Schroeder 979-532-4448
Photo of Eva Schroeder

Eva Schroeder

  • 1 Post
  • 0 Reply Likes
  • Upset

Posted 5 years ago

  • 1
Photo of Scott V

Scott V, Employee

  • 820 Posts
  • 16 Reply Likes
There has been email notifications that were sent out to customers last month. Did you not receive the other emails from Adobe?
The storage service is being discontinued and that is why your photos have been migrated to Adobe Revel.

If you want to download your images to your computer, then please
do the following
1. Install the Adobe Air application
2. Click on this link to install the Adobe Media Down loader

Adobe has not removed any thing off your computer. You can still use your Photoshop Elements as you have been. Adobe only has migrated your images to Revel as we are moving to a new Adobe Photo cloud service.

For additional helpful information regarding Revel , please see our main FAQ Forum

Support for and Revel is available by posting your questions here like you have.

While Revel offers some of the top features from, it doesn't offer everything. We know that can be frustrating. We are working very hard to deliver more capabilities and expand onto new platforms, devices, and file formats.

Let me know if you have any other questions