I'm getting gl image corruption all the time. :(

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  • Problem
  • Updated 4 years ago
Zooming in and out will sometimes corrupt my current layer. It adds lines and gradations like you see in the JPG attached to this thread. Repro steps on this machine:
1-print screen
2-load PS
3-new image
4-paste image
5-use crop tool. (might not be necessary)
6-zoom in and out with mousewheel and it'll sometimes add corrupted boxes to the image as you're zooming. If you keep zooming in and out over and over, it will slowly add more and more corrupted boxes to the image.

Now having said that, this doesn't occur every time. It seems to occur in only certain periods of time where it'll occur over and over for a day but then the next day i don't get it. I can't find out why it sometimes reproduces the bug and sometimes doesn't. Another thing that blows my mind is why the image is being written to just by zooming?! I wouldn't think that zooming would ever modify the image! Another note is as I zoom in and out, different mips of the image do and don't have the corruption, so it's corrupting certain zoom levels (mips) of the image. Also I have no clue how it chooses which random portions of the image to corrupt. It corrupts random portions that aren't even onscreen during the zoom. The last note is that if it corrupts a portion of my current layer while i'm moving pixels around, i can sometimes be able to swipe over that region back and forth with the pixels and i'm moving and "scrub" away the corrupted pixels.

Some notes on my machine and software.
1-it's a macbook pro running win8.1
2-i'm using PS:CC2014
3-i use it at home and at work, with a different 30" dell monitor at both places, and a different cintiq tablet at both places (which actually causes another bug where whenever i turn on my machine after having last used at at the other office, the cursor doesn't line up with the pen position. i have to reboot one more time to fix that). (btw, i have the cintiq 22HD at work and cintiq 24HD at home. doubt this has anything to do with it though)
4-i have the latest nvidia drivers
5-restarting PS and rebooting hasn't fixed it.

Here's my nvidia specs :
NVIDIA System Information report created on: 07/11/2014 16:33:53
System name: SMENARDL-01

[Display]
Operating System: Windows 8.1 Pro, 64-bit
DirectX version: 11.0
GPU processor: GeForce GT 750M
Driver version: 332.28
Direct3D API version: 11.1
Direct3D feature level: 11_0
CUDA Cores: 384
Core clock: 925 MHz
Memory data rate: 5016 MHz
Memory interface: 128-bit
Memory bandwidth: 80.26 GB/s
Total available graphics memory: 4096 MB
Dedicated video memory: 2048 MB GDDR5
System video memory: 0 MB
Shared system memory: 2048 MB
Video BIOS version: 80.07.C7.04.01
IRQ: 16
Bus: PCI Express x8 Gen3
Device Id: 10DE 0FE9 0130106B
Part Number: 1307 0000

[Components]

easyDaemonAPIU64.DLL 1.15.2.0 NVIDIA Update Components
WLMerger.exe 1.15.2.0 NVIDIA Update Components
daemonu.exe 1.15.2.0 NVIDIA Update Components
ComUpdatus.exe 1.15.2.0 NVIDIA Update Components
NvUpdtr.dll 1.15.2.0 NVIDIA Update Components
NvUpdt.dll 1.15.2.0 NVIDIA Update Components
nvui.dll 8.17.13.3228 NVIDIA User Experience Driver Component
nvxdsync.exe 8.17.13.3228 NVIDIA User Experience Driver Component
nvxdplcy.dll 8.17.13.3228 NVIDIA User Experience Driver Component
nvxdbat.dll 8.17.13.3228 NVIDIA User Experience Driver Component
nvxdapix.dll 8.17.13.3228 NVIDIA User Experience Driver Component
NVCPL.DLL 8.17.13.3228 NVIDIA User Experience Driver Component
nvCplUIR.dll 7.5.800.0 NVIDIA Control Panel
nvCplUI.exe 7.5.800.0 NVIDIA Control Panel
nvWSSR.dll 6.14.13.3228 NVIDIA Workstation Server
nvWSS.dll 6.14.13.3228 NVIDIA Workstation Server
nvViTvSR.dll 6.14.13.3228 NVIDIA Video Server
nvViTvS.dll 6.14.13.3228 NVIDIA Video Server
NVSTVIEW.EXE 7.17.13.3228 NVIDIA 3D Vision Photo Viewer
NVSTTEST.EXE 7.17.13.3228 NVIDIA 3D Vision Test Application
NVSTRES.DLL 7.17.13.3228 NVIDIA 3D Vision Module
nvDispSR.dll 6.14.13.3228 NVIDIA Display Server
NVMCTRAY.DLL 8.17.13.3228 NVIDIA Media Center Library
nvDispS.dll 6.14.13.3228 NVIDIA Display Server
NVCUDA.DLL 8.17.13.3228 NVIDIA CUDA 6.0.1 driver
nvGameSR.dll 6.14.13.3228 NVIDIA 3D Settings Server
nvGameS.dll 6.14.13.3228 NVIDIA 3D Settings Server

Photo of Seneca Menard

Seneca Menard

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  • annoyed

Posted 4 years ago

  • 1
Photo of Chris Cox

Chris Cox

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That isn't an Adobe app that you're showing.

And that does look like a problem with the video card driver, Modo, or your GPU hardware.
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Frédéric Momméja

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I'm on a MacBookPro (see my reply below) and cannot update my video driver in any way knowing my Maverick 10.9.4 is the last Apple update.

I'm attending Photoshop to work on Macs as they historically have been the first hardware platform to run Adobe products!
Photo of Seneca Menard

Seneca Menard

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Hah. :). Yes that image in Photoshop is a print screen that I pasted into a new image, cropped and then I was zooming in and out to generate the corruption. Once it was corrupted, I saved it out and submitted the bug with it. As listed in the bug description I don't think doing the print screen is a necessary step to recreate the bug, I'm just listing it because I've been seeing it coincidentally with all of the print screens I've been doing lately. :). So yes I'm only complaining about a gl issue I'm getting with Photoshop where zooming in and out will corrupt the current image. :)
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Chris Cox

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If you have installed NVidia's latest driver, then you probably need to contact NVidia and work with them to determine why the driver is not working correctly.
If you can live without the GPU functions, then you can disable them in Photoshop's preferences until NVidia can figure out the problem.

If you are running another GPU heavy app (like, say, Modo) at the same time as Photoshop, then problems in the driver could cause interference and display corruption (we've seen this happen before, but it got fixed).
Photo of Seneca Menard

Seneca Menard

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Btw ps:cc doesn't have this bug. Only ps::cc2014.
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Chris Cox

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OK, one more suspicion: this may not be a GL issue, but could be related to another bug we recently found.
Resize the color panel down to it's minimal size, then restart Photoshop and see if you can reproduce the corruption.
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Frédéric Momméja

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Exactly the same problem here with B&W images:



and



for instance.

Photoshp CC2014 + MacBook Pro 13" Retina + OSX 10.9.4 up to date.
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Frédéric Momméja

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Getting this while using brush on a fusion mask associated with a curve layer...

Went back to PS CC.
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Paul Trainer

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Hi Everyone,

I have the same issue. The last 2014 update has completely made Photoshop unusable.

I am using a Dell Precision T7600 Desktop Workstation, Xeon 2680, 32Gb RAM, nVidia Quadro 4000 2Gb Graphics Memory with the latest nVidia Drivers,256 GB SSD + 2 x 2TB HD's . Everything was fine in Photoshop CC.

In my case this seems to be happening when turning on and off Smart Layer, using smart filters, as well as when I use the Undo/Redo function.

These corruption squares are progressively grow in numbers, messing up the picture There is no recovery once the corruption occurs it becomes part of the picture.

I do hope this gets fixed soon as at the moment Photoshop 2014 is unusable.

Here is a nice example state of things within 3 minutes of working on the picture.

Photo of Seneca Menard

Seneca Menard

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you should trying resizing the color window down to the smallest size like chris mentioned. once i did that, i haven't had a single gl corruption since and it's bene like two weeks now...
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Paul Trainer

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Thanks Seneca/Chris,

I had my Colour palette stretched vertically to 720 pixels in height.

I just tried with the Colour Palette reduced to the smallest size it can be and it seems to have fixed the issue so far. I will give it a go and report back.

Thanks again, this saved me from a reinstall of the whole CC 2014 and it would have been for nothing.
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Chris Cox

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OK, we are already testing a fix for that issue.
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Frédéric Momméja

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Real good news! THX :D
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Paul Trainer

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Great news Chris.

Impressive bug fix response time. Looking forward to the update. :)
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SS HH

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it seems this stupid bug fixed
I was to get crazy
thank you
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Adam Jerugim, Employee

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This bug is indeed fixed in the latest PS CC 2014 update (2014.1) released last Tues evening (8/5). If you haven't done so yet, please make sure you have the latest version on your system and the issue described above should be mitigated.

Thanks,
Adam
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Paul Trainer

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Thank you Adam for the update on this matter. The update came down automatically but it is good to know that it included the Bug Fix for this specific issue.

Thank you again and keep up the good work!

Kind regards,
Paul