Lightroom: Crashing machine (macOS)

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  • Updated 3 days ago
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I'm UNBELIEVABLY frustrated with Lightroom!!!! I have/had a MacBook Pro that was only a couple of months old when I installed Lightroom on it. Very shortly I had random crashes of my OS. The crashes got worse-- seeming to have nothing to do with Lightroom-- the machine would crash whether on battery power or plugged in, whether Lightroom was being used or not, and the problem just got increasingly worse. The geniuses at the Mac store said it seemed to be somehow connected to Lightroom, according to the crash supports. But, my machine got so messed up that they completely replaced the logic board and other parts. I've had it back from repair for two days. Installed Lightroom again. WITHIN FIVE MINUTES OF USING LIGHTROOM AGAIN IT CRASHED MY MACHINE!!!!! RANDOM SHUTDOWN!!!!! Brand new Mac, twice in a row. And, now I have to wonder if it has screwed up my machine again!    And, of course, getting a Lightroom tech on the phone to help me seems to be impossible. They make it incredibly hard to contact support. I travel the world for a living, meeting thousands of people a month-- and, I'm going to tell everyone to stay very far away from Lightroom. Couldn't be any more fed up.
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Eric Engerbretson

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  • FURIOUS

Posted 5 days ago

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Carlos Cardona

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Eric, I was a Mac IT pro for 25 years. Might be a corrupt cache or application state, or directory damage. Please give your Mac the "once over"! Run the free Onyx (https://www.titanium-software.fr/en/o...), reboot. (In Onyx just run almost everything in the Maintenance tab, deselecting things you may not want deleted, like Launch Services . Hit the "Options" button and deselect more stuff like Cookies & Other Site Data, Browser History, Form Values, etc.), then hit Run Tasks. After it's done it will ask for a reboot.

If that doesn’t fix it run Disk Warrior if you can ($120), (https://www.alsoft.com), reboot. If you can’t do Disk Warrior, at least run First Aid from Disk Utility. Also just doing a "Safe Boot" can clear out caches (restart, hold down shift until you see "Safe Boot" on the screen, then reboot normally.

If that doesn’t work try launching Lightroom from your other (admin or test) account, with a new catalog, as a test. Does it run OK? If it does it may be a corrupted preference in your Username/Library folder. Check The Lightroom Queen site for instructions on how to reset your preferences (https://www.lightroomqueen.com).

Finally you could try deleting everything Adobe (use the Lightroom uninstaller in your Utilities folder, then use App Cleaner to completely delete everything left named “Adobe something”) and reinstall Lightroom from scratch (Last Resort!)
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Carlos Cardona

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PS-it’s not Adobe’s fault, LR works fine for 99%!
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Daniel Ortego

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make that 98%...
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Carlos Cardona

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Actual number is probably more like 95%! Everyone with only 16GB of RAM is in that 5%!
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Tom Mickow

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I think you're barking up the wrong tree.  If Apple "...replaced the logic board and other parts...", it sounds like you've got more going on than a software problem.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.
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Robert Meppelink

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It does sound as if there is an ongoing hardware problem, and, unfortunately I think one possibility is that the thermal limitations of the new and ever thinner MacBook Pros don't play very well with lightroom. You didn't mention if the fans were blowing hard, but I bet they were. I am fully in the Apple world, but I don't think the newest MacBook Pros can handle Lightroom as well as they should. It is a very demanding program.

I'm using a Late 2013 MacPro, with 64 GB of ram installed (which I think is the minimum ram for smooth use of LIghtroom). Just doing a noise reduction can quickly bump up processor percentage to 400%, even if for only for a couple of seconds. I merged a large panorama the other day (about 15 images wide), and memory usage shot up to 30 GB and processor percentage hit close to 1000%. The geniuses were right in the sense that Lightroom is straining the MacBook thermal capacity, which could lead to damage.