Photoshop CC 2017.1.1: Crash opening and saving files

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  • Updated 1 year ago
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  • (Edited)
I've attempted many solutions as to why I cannot open or save a file in Photoshop 2017.1.1 without Photoshop crashing. Could I please speak with someone at Adobe as I feel I'm all out of solutions.
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Christopher Rotter

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Posted 1 year ago

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Todd Shaner, Champion

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It would help if you told us what you have tried and any error messages that appear.

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html
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David, Official Rep

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Howdy Christopher,

It's also helpful for us to fully understand your issues if you could share with us the specifics of what you're seeing as well as what version of Photoshop and the OS you're using.  If you're hoping for Adobe folks to see your message, rest assured that many of us regularly read these forums.

Thanks,
David
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What does the crash log say in it?
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Christopher Rotter

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I have re-installed Photoshop twice,  deleted all my preferences.  The only log I have is from Event Viewer which is the following;

Faulting application name: Photoshop.exe, version: 18.1.1.252, time stamp: 0x58fefd04
Faulting module name: SHELL32.dll, version: 10.0.15063.332, time stamp: 0x807f34d8
Exception code: 0xc0000005
Fault offset: 0x00000000001012cd
Faulting process id: 0x6f34
Faulting application start time: 0x01d2db214a0e6e5a
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
Faulting module path: C:\WINDOWS\System32\SHELL32.dll
Report Id: 159b15a9-ff69-4e0a-9c2c-7c8b25b35138
Faulting package full name: 
Faulting package-relative application ID:

I've never experienced this type of problem with Photoshop, therefore it's extremely frustrating as most issues I've solved.  Originally I thought it may be a Windows10 (1703) problem although I ruled that out quickly as there was nothing pointing in that direction.  Nothing has changed with regards to software, all signs point to Photoshop.  I suspect it is the preferences but I don't have any leads; I'm hoping someone can help so I can resume projects as I've been with this issue for (2) weeks.
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Todd Shaner, Champion

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Try updating the graphics driver as outlined at the below link. If using a laptop you will need to download the OEM's graphics drivers from their website (Dell, HP, Lenovo).

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#UpdateDriver
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Christopher Rotter

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Graphic Drivers are and always were up to date. That is ruled out.
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Christopher,

In the event of crash, Photoshop places a more verbose crash log at this location on your computer:

C:\Users\<username>\AppData\Roaming\Adobe\Adobe Photoshop CC 2017\Adobe Photoshop CC 2017 Settings\CrashLogs

Here, <username> is your Windows user name.

Could you fish out a recent log and post it?


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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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The other thing I would try is:

Run the sfc /scannow System File Checker command to replace a missing or corrupt copy of the shell32.dll file. If this DLL file is provided my Microsoft, the System File Checker tool should restore it.

https://support.microsoft.com/en-us/instantanswers/bd832f07-1420-0c14-d2a5-0a5a24ba40be/using-system...

Let me know if that does the trick.
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Christopher Rotter

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Hi, this is the crash file. 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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The extension Bins.exe is crashing, bringing down Photoshop.
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Christopher Rotter

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Scandisk found no problems.  The problem still persist even after disabling bins within bins settings ?
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Christopher Rotter

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After cleaning some odd bin files; and restarting.  It turns out Bins was the problem; probably a incompatibility with Windows10 (Creators Edition / 1703) and Bins which directly effects Photoshop and also Notepad, yes Notepad as well. 

I knew the day would come I would have to dump Bins; development has ceased for over two years.  

Thanks for your help; I learned a thing or two and hopefully encounter no more Photoshop errors :)
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I reached out the Bins developer. I heard from him late Friday. It sounded like he was working on a compatibility update for Creators edition. Stay tuned.
(Edited)
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Christopher Rotter

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Thanks for contacting the author and updating regarding Bins.  You wouldn't happen to know the authors twitter feed, that is the only method to know when a Windows10 Creators update is released ?

If you're wondering I use to find his twitter feed, now it's been taken over by 1UP Industries, I can't locate it.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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1Up is how I contacted him.
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Christopher Rotter

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I was expecting otherwise, thanks :)