Lightroom: Identity Plate in Web Module -- custom plate is not working

  • 2
  • Problem
  • Updated 6 years ago
  • Acknowledged
  • (Edited)
Lightroom 3.6: Identity Plate in Web Module -- custom plate is not working.

When creating a web gallery and trying to use a custom graphic as an ID plate, LR creates the ID plate by converting the graphic to a PNG file. For some reason, the converted PNG is blank for some original graphic files. It does not matter whether the original is JPG, BMP or PNG.

I have posted this issue on the LR forum at adobe.com, but so far no one has come up with a solution. One of the other users has confirmed the same bug in LR 4 beta.

For a full description of the problem along with sample files, please see http://forums.adobe.com/message/42359...

Maybe someone here can shed some light on the problem.

Thank you.

John
Photo of John Blaustein

John Blaustein

  • 2 Posts
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Posted 6 years ago

  • 2
Photo of Baichao Li

Baichao Li, Lightroom Quality Engineer

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Official Response
We are investigating this problem, before fixing provided, please using the workaround,

For those non-PNG files, Use other picture program (like "Paint") to convert your images to be PNG format, and then use PNG files as Identity Plate in LR,
for those PNG files, please use other picture program (like "Paint") to save as PNG with a new name.